Senior IT Support Specialist

Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion and more potential. That’s why working here is MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it and mend it.

About your team:

At Centrica Energy, our mission is to move it.

We’re energy movers by nature. We’re a global renewable energy trading company which helps move energy from source to use – powering businesses, homes, and societies as they transition to a new sustainable energy future. If the idea of working to create a sustainable energy future also moves you, we may very well be the right place for you.

We're looking for a Senior IT Support Specialist to join our Global End User Computing (EUC) and Operations team in Aalborg.

This is an exciting opportunity to join a fast-paced, technology-driven energy trading business where you'll play a crucial role in ensuring our traders, analysts and corporate users have a seamless technology experience. You'll be working at the frontline of IT support, providing hands-on assistance, resolving complex technical issues, and helping to continuously improve our end-user computing environment.

About the Role

As part of a global team, you'll work closely with colleagues across Infrastructure, Cyber Security, Service Management and Application Support to deliver a secure, reliable and high-performing workplace service. No two days are the same, and you'll have the opportunity to support business-critical services while contributing to strategic technology initiatives and modern workplace transformation projects.

Please note: This role requires daily onsite presence in our Aalborg office and flexibility to work shifts between 08:00 and 18:00.

What You'll Be Doing

As a Senior IT Support Specialist, you will act as a trusted technical expert and escalation point for end-user support issues, ensuring incidents and service requests are resolved efficiently and professionally.

Responsibilities

• Provide 2nd Line support for desktop, laptop, mobile device, peripheral, collaboration technology and meeting room-related incidents and service requests, delivering exceptional support to business-critical users, including traders and front-office teams operating in a fast-paced environment.
• Administer, support and troubleshoot Windows 11, macOS, Microsoft 365 services, Active Directory, Entra ID, Intune and Microsoft Endpoint Manager.
• Manage device provisioning, hardware deployments, operating system builds, software installations, technology refresh programmes, and endpoint management activities.
• Diagnose and resolve issues across collaboration platforms, printing solutions, mobile devices and workplace technology services.
• Maintain accurate documentation, knowledge articles and ticket records within Jira Service Management and/or ServiceNow, collaborating with internal technology teams and third-party vendors to resolve complex issues.
• Contribute to workplace technology projects, operating system migrations and continuous improvement initiatives, identifying opportunities to enhance user experience, service performance and operational processes.
• What Success Looks Like
• The successful candidate will become a trusted technology partner to the business by:
• Delivering exceptional customer service.
• Taking ownership and accountability for issues.
• Maintaining a strong focus on operational stability and user experience.
• Building positive relationships across both IT and the wider business.
• Continuously seeking opportunities to improve services and processes.
• Supporting the business with professionalism, integrity and a can-do attitude.

Requirements

• With a passion for technology and customer service, you enjoy tackling technical challenges and delivering a high-quality support experience. Your ability to build trusted relationships and communicate clearly with a wide range of stakeholders helps drive successful outcomes. Taking ownership of issues comes naturally, as does balancing independent working with close collaboration to solve problems and improve services.
• What You'll Bring:
• Extensive experience within a 2nd Line Desktop Support, EUC Support or End User Services role.
• Experience with Windows Autopilot and modern device deployment technologies.
• Experience supporting meeting room and AV technologies.
• Understanding of endpoint security and compliance technologies.
• Experience supporting users within a business-critical environment, such as energy trading, financial services or another high-availability industry, would be highly advantageous.

Benefits

• Technology plays a vital role in enabling how we trade, optimise and move energy across global markets. By connecting producers, suppliers and consumers through market-leading trading and optimisation capabilities, we help balance energy systems, drive efficiency and support the transition to a lower-carbon future.
• Joining the team means becoming part of a collaborative, international business where technology has a direct impact on day-to-day operations and long-term success. You'll have the opportunity to:
• Support modern workplace technologies and business-critical users in a fast-paced environment.
• Contribute to technology transformation initiatives, platform upgrades and continuous improvement projects.
• Collaborate with experienced colleagues across multiple countries and technical disciplines.
• Expand your technical expertise and professional capabilities through diverse challenges and ongoing learning opportunities.
• Help deliver our purpose of Energising a Greener, Fairer Future.
• LI-CET
• Why should you apply?
• We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.
• If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
• Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.