Senior Technical Support Manager - Envysion (Hybrid)

Description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we are "Solving for safer" by building and connecting technologies that help protect people, property, and places. The Envysion team designs integrated video security solutions that help businesses streamline operations and safeguard their facilities. As part of our Support organization, this team functions as a strategic engine driving customer satisfaction, operational efficiency, and product quality

We are seeking a Senior Technical Support Manager for the Envysion product line to serve as a strategic leader within our support organization. In this role, you will empower a high-performing team to deliver exceptional service while scaling internal operations. You will act as a strategist who views support as a vital component of the product lifecycle, serving as the bridge between technical support and cross-functional teams to help ensure the voice of the customer directly influences our product roadmap.

Responsibilities

• Operational Leadership & Metrics
• Oversee team operations and report key support health metrics to senior leadership
• Integrate forward-looking support methodologies like Knowledge-Centered Support, Collaborative Support, and Community Engagement
• Act as the executive point of contact for customer satisfaction trends and business operational health
• Escalation & Strategic Collaboration
• Serve as the final escalation point for client and internal technical support issues
• Partner with Product and Engineering teams to establish software quality tracking programs
• Drive cross-functional and new product training programs for support team members
• Job Requirements:
• Basic Requirements
• 4+ Years experience as a Technical Support leader or people manager
• High School Diploma
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Technical Expertise
• Support Methodologies to drive rollout of Knowledge-Centered Support (KCS) across an organization
• Software Quality Tracking to collaborate with Product and Engineering teams on quality initiatives
• Professional Experience
• Executive Communication to effectively report support health metrics and customer trends to senior leadership
• Operational Execution to prioritize tasks, maintain deadlines, and manage shifting priorities in a dynamic environment
• Cross-Functional Collaboration to influence product roadmaps and lead team training programs
• Preferred Qualifications
• Bachelor's degree or equivalent practical experience
• Background in operations management
• History of delivering results and maintaining performance excellence
• We will be accepting applications between September 23rd, 2026 and November 23rd, 2026
• Target Base Salary Range: $105,000- $115,000
• Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
• LI-DB1
• LI-Hybrid
• Basic Requirements
• High School Diploma
• 4+ Years experience as a Technical Support leader or people manager
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Travel Requirements
• Under 10%
• Relocation Provided
• None
• Position Type
• Experienced
• Referral Payment Plan
• Yes
• Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!