Principal Product Manager - Commercial Banking Solutions

Description

The company builds software for financial services, and this role sets the direction for the Commercial Banking product line.

You will look at where the product should go over the long term, not only the next feature, and weigh how each decision affects engineering, design, sales and customer success before choosing a path.

Several initiatives run at once, each at a different stage, from early discovery and research through to work already heading toward go to market.

You will work closely with stakeholders across the business, bring clarity to teams facing competing priorities, and turn a broad vision into a clear, actionable plan.

The ideal candidate has spent meaningful time in commercial banking or a closely related financial services setting and understands how institutions operate and what their customers need.

A record of leading complex product efforts with several interlinked workstreams is important, as is the judgment to decide when to go deep into details and when to keep the bigger picture in view.

Strong communication skills are essential, since you will explain the vision clearly to everyone from engineers to executives.

Responsibilities

• Own the roadmap, identify the next most important problems to solve, and steer the company toward a strategic direction using your expertise.
• Test the roadmap with customers and use research from junior product team members to move planning forward.
• Represent the product vision and voice of the customer for your feature or feature set in planning sessions with design and architecture or engineering, and challenge approaches to make sure the best one is pursued.
• Take part in key milestones and be a major stakeholder in sprint reviews and weekly demos.
• Lead customer-facing early adopter conversations and build a strategic launch plan with the cross-functional team.
• Help junior product team members interpret success metrics and support customer awareness efforts.
• Lead customer conversations in every segment about the value of your feature or features, how they solve business problems, and the wider experience and roadmap they connect to. Handle objections using your knowledge of how other customers use the feature or changed their processes to get value, and explain why the company's solution is best in class or how it compares to competitors.
• Use AI and machine learning to improve product decisions, spot customer behavior patterns, forecast trends and find unmet needs.
• Use AI-driven analytics to test product assumptions, track adoption and identify areas to improve.
• Work with engineering to explore and build AI and ML features that add customer value, and keep up with emerging technologies and where they could apply across the product lifecycle.

Requirements

• A bachelor's degree in computer science or a related field plus 8+ years of relevant experience, or an equivalent mix of education and experience.
• Experience presenting to many levels of an organisation, including executives.
• A solid grasp of software development processes, technologies and methods.
• Experience taking part in the sales cycle and running customer interviews.
• Excellent written and verbal communication.
• A proven record of planning and shipping products in an agile environment.
• Clear ability to turn product feedback into actionable requirements.
• Travel of less than 10%.
• Preferred: advanced knowledge of agile principles.
• Preferred: advanced knowledge of commercial, small business, treasury and consumer banking, including their processes and regulations.
• Preferred: experience with loan origination software or technology.

Conditions

The base salary range is $121,900 to $213,300 USD.

The range reflects the minimum and maximum for this posting and is set using market data and the company's compensation approach, considering factors such as skills, experience, education, certifications and business needs. The company may change the range in line with internal practice and market movement. The recruiter can share more on total compensation, since base salary is only one part of it.

The company is committed to inclusion and equality and values a diverse team, where people can bring their whole selves to work.