Principal CX/UX Designer (API Developer Platform) – Hybrid (CT/ET) R0060120

Description

The role leads design for the API Developer Platform for the tax and accounting business, covering the experiences developers use to find, assess, integrate and run the company's APIs.

You will make complex technical and tax and accounting capabilities clear and reliable across API contracts, documentation, developer portals, SDKs and AI workflows.

This is a senior individual contributor role. You will stay hands-on and lead through influence across Product, Engineering and senior leadership, and work with teams company-wide to build consistent API patterns and standards.

The role reports to the Director, CX/UX Design, within the DXG UX/CX COE, under the VP, User Experience Design. It is part of the company DXG U.S., Inc. (Tax & Accounting).

The company is a global provider of professional information, software and services across healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG. It reported 2022 revenues of €5.5 billion, employs about 20,000 people and operates in over 40 countries.

The role is hybrid. You will be in the nearest office (CT/ET time zone) 8 days a month, within 50 miles of it. Check the site office location directory for other office options nationwide.

The job description may be revised at any time and is not an exhaustive list of duties and requirements.

Responsibilities

• Set the design vision and strategy for the API Developer Platform, covering APIs, developer portals, documentation, SDKs and AI tools.
• Work with Product and Engineering early to shape API contracts and roadmap choices around real developer scenarios.
• Lead research with developers, administrators and partners, and test designs through prototypes and usability sessions.
• Design the whole developer journey, from discovery and authentication to the first successful API call, debugging and monitoring.
• Build consistent API patterns across the design organization for documentation, code examples, errors and permissions.
• Work alongside engineers during implementation and refine the product based on real usage.
• Define and track measures such as time to first successful API call, adoption and developer satisfaction.
• Use AI tools with care to speed up research and prototyping, while keeping people responsible for decisions.
• Win over senior stakeholders and create alignment across product and organizational lines for a lasting, developer-centred platform.
• Mentor designers and build their technical design skills.

Requirements

• You have 10+ years of UX or product design experience leading complex B2B, enterprise or developer platform products, with a portfolio showing measurable results.
• You have led design of APIs, developer portals, SDKs or documentation.
• You understand API concepts such as REST, authentication and error handling, and can hold your own in technical decisions with engineers.
• You are an expert in information architecture, user flows and high-fidelity prototypes, including prototypes built with code and AI tools, for complex technical workflows.
• You have led research that shapes product strategy, from developer interviews through usability testing and data analysis.
• You have defined scalable patterns and standards adopted by several teams.
• You have influenced executives and technical leaders, set direction across teams and mentored designers at all levels.

Conditions

Base pay is $133,400.00 to $238,400.00 USD, based on the primary location of the role.

The role is eligible for a bonus.

Actual offers depend on factors including skills, experience and hiring location. A recruiter can share details for the specific location during the hiring process.

You must be legally authorized to work in the United States, without employer sponsorship now or in the future.

Applicants may be asked to attend an onsite interview at a the company office.

Candidates are expected to interview without AI tools or outside help, including virtual backgrounds being removed.

Benefits

• Medical, dental and vision plans, 401(k), FSA/HSA, commuter benefits, tuition assistance, vacation and sick time, and paid parental leave.
• Full benefit details are available on request.