Senior Business Analyst –Digital Commerce Group

Description

The role reports to the Associate Director, Marketing eCommerce and sits within the Tax & Accounting division's team that manages the Digital Commerce Platform.

You support the production environment of the platform and critical enhancements that grow eCommerce marketing revenue.

You work with a mixed cross-functional group of marketers, eCommerce staff, UX designers, systems analysts, developers, QA staff and business leaders on major and routine eStore releases.

You handle communication with internal stakeholders when production defects, enhancements and questions come in.

You also lead operational readiness for priority products sold online to customers.

Responsibilities

• Lead the resolution of eCommerce issues, working with business and technical stakeholders as required.
• Work with product owners to turn business and customer needs into a product intake form and a requirements traceability document.
• Help shape the Marketing eStore product strategy and roadmap by identifying the most important problems affecting the platform.
• Take part in lifecycle planning sessions that keep delivery aligned with quarterly targets and the roadmap.
• Write and share the eStore production operations playbook and training materials.
• Carry out data stewardship tasks that keep the platform aligned with the enterprise data management team.
• Support production site enhancements and verify solutions before they go live.

Requirements

• A bachelor's degree in computer science or an equivalent degree or equivalent years of experience.
• 4+ years of eCommerce or business operations experience with enterprise-level solutions.
• 4+ years as a business or requirements analyst across varied projects and environments.
• 4+ years with Adobe Commerce or another enterprise eCommerce platform.
• Experience in an enterprise or matrixed organization.
• Strong communication and organizational skills.
• Ability to run several initiatives at once.
• Drive, initiative and the ability to adapt quickly to fast-changing products, technology and situations is required.

Conditions

Salary range: $71,300.00 to $124,500.00 USD, based on the primary location of the role.

The role is eligible for a bonus.

Final base salary depends on factors such as skills, experience and the actual hiring location. A recruiter can give details for the specific location during hiring.

Interviews must be completed without AI tools or outside prompts, and virtual backgrounds must be removed; candidates may be asked to attend an onsite interview at a the company office.

Equal opportunity: the company welcomes applicants regardless of background.

Benefits

• Medical, dental and vision plans, 401(k), FSA/HSA, commuter benefits, a tuition assistance plan, vacation and sick time, and paid parental leave.
• Full benefit details are available on request.