Partner Delivery Manager

Description

Consequential Work. Dedicated People.

About the company

The company builds collaboration and AI-powered workflow software for military planning and operational coordination.

Military planning is complex by nature, requiring teams to coordinate information, people, and decisions across systems and locations. The company brings planning, collaboration, simulation, and AI into one connected environment, helping teams test strategies, adapt to changing conditions, and make decisions with greater clarity when the stakes are real.

We are a distributed team of builders from military, operational, and technology backgrounds who care deeply about improving how important work gets done. Some team members work remotely, while others work directly alongside customers in operational environments around the world.

Why This Role Exists

Air Force and Space Force organizations need planning tools that fit the way their staffs make decisions, coordinate across commands, and execute missions. A successful implementation depends on more than a software rollout: it requires someone who understands air and space operations, can earn the trust of planners, and can translate their workflows into practical, sustained use.

As a Partner Delivery Manager, you will onboard new commands, help existing customers realize sustained operational value, and support qualified growth opportunities. You will bring Air and Space expertise to exercises, customer workflows, demonstrations, and pilots while making each delivery more repeatable. This is an individual contributor role reporting to the Air & Space Delivery Operations Manager.

Responsibilities

• Own assigned new-command onboarding from the Growth handoff through a conditions-based transition to Mission Success. Define customer outcomes, coordinate delivery, and surface risks early.
• Help air and space planners translate operational processes into useful the company workflows; train and coach users in person and remotely. Validate Space Force use cases on their own merits rather than assuming Air Force workflows transfer directly.
• Support existing customers alongside Mission Success through exercises, planning events, workflow improvements, training, and coordinated issue resolution so they realize sustained operational value.
• Partner with Growth and Mission Success on scoped demonstrations, pilots, and net-new and expansion opportunities. Define the customer problem, required resources, success criteria, and next decision.
• Build proficiency in the company and the company AI, and provide basic Atom Engine support in partnership with the Atom Engine Delivery Team.
• Share customer needs, product feedback, and after-action lessons with the appropriate teams; turn validated insights into reusable workflows, demonstration assets, and delivery playbooks.
• Remain comfortable and ready to pivot beyond your primary customer base to support other customers, delivery teams, and surge requirements as GDT priorities evolve.
• Minimum Qualifications
• Experience supporting operational planning, coordination, or execution in an Air Force or Space Force headquarters, operations center, wing, or comparable joint environment.
• Working knowledge of air or space planning and the ability to explain how staff organizations, operational workflows, and decision makers interact.
• Experience independently coordinating a complex onboarding, implementation, exercise, or operational event across multiple stakeholders.
• Ability to build trust with customers, teach new tools and workflows, and communicate clearly with operational and technical stakeholders.
• Strong technical aptitude and the ability to learn complex software, troubleshoot initial issues, and coordinate resolution. Experience implementing software or leading change across classified and unclassified environments.
• Current Top Secret clearance with eligibility for SCI, ability to access DoD facilities, and readiness to travel more than 50% of the time, both within the continental United States and internationally.
• Preferred Qualifications
• Experience in an air operations center, the Joint Planning Process for Air, or the Air Tasking Cycle and its associated systems and outputs.
• Experience supporting Space Force mission planning, space operations centers or the integration of space capabilities into joint or combined operational planning.
• Experience with modeling, simulation, wargaming, or operational demonstrations for air or space customers.
• Demonstrated experience leveraging AI tools to improve productivity, operational planning, analysis, or customer delivery. Familiarity with effective prompt engineering, critically evaluating AI-generated outputs, and leveraging AI Agents or automation to streamline repeatable workflows and improve execution.
• Indicators of Success
• Customer needs and priorities evolve, and success in this role requires adaptability and resilience. The outcomes below illustrate what success typically looks like approximately six months into the role:
• Assigned onboarding and delivery commitments meet customer-agreed outcomes, with risks surfaced early and a clear handoff to Mission Success.
• Existing customers receive effective exercise, planning, or workflow support that helps them realize operational value.
• Scoped demonstrations, pilots, or expansion engagements contribute to clear customer decisions, and internal partners receive actionable customer feedback.
• Validated lessons or assets are reused by the team, reducing preparation effort or time-to-value for a comparable engagement.
• Notice to Third Party Recruitment Agencies