IT Project Manager

Description

The IT Project Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

We are seeking a motivated and detail-oriented PM Analyst to join our global PMO Governance team. This is an excellent opportunity in program and project management, governance, and process improvement within the Technology or Financial industry. In this fast-paced environment, you will prioritize tasks, work collaboratively, and support critical reporting and tracking of Project Management standards. You will be a key player in ensuring our projects adhere to the highest standards of quality and compliance.

Responsibilities

• Develop and maintain strong working relationships with global PMOs and other teams to support adherence to Project Management standards.
• Assist in analyzing scorecards and project management data to identify trends, risks, and areas for improvement.
• Support the facilitation and organization of global meetings by preparing materials, taking minutes, and tracking action items.
• Help prepare and provide evidence of compliance for internal reviews and audits.
• Produce detailed documentation based on conclusions drawn from governance oversight activities.
• Contribute to the identification of opportunities for process improvement, automation, and efficiency.
• Formally document new and existing processes to ensure alignment with enterprise expectations.
• Learn and apply risk assessment principles in all business decisions, demonstrating consideration for the firm's reputation and compliance with applicable laws, rules, and regulations.
• Demand/Intake Governance: Data quality governance of elements impacting Investment Request during demand/intake process.
• Collaborate with stakeholders to refine and clearly document desired project outcomes and success metrics.
• Support Project Managers in the process of linking approved Investment Requests to formal Work Efforts (WEs), a critical step in moving projects to a "committed" and funded state.
• Guidance on Investment Request processes and ensuring adherence to established guidelines.

Requirements

• 8 years of relevant experience in project management, business analysis, process improvement, or a related field.
• Strong interpersonal skills and a collaborative mindset, with an ability to work effectively in a team setting.
• Excellent organizational, time management, and presentation skills.
• Keen attention to detail and the ability to maintain well-organized records.
• Strong analytical and quantitative skills with a data-driven and results-oriented approach.
• Based understanding of financials and benefit identification and tracking.
• Demonstrated ability to work on assigned tasks with minimal supervision and manage concurrent deliverables.
• Proficiency in Microsoft Office, particularly Advanced Excel skills (e.g., pivot tables, VLOOKUPs, data analysis), is required.
• Experience with Investment@Citi, PTS, and Project Management methodologies is preferred.
• Understanding and experience with Artificial Intelligence (AI) concepts and applications is a plus.
• Identify and communicate at risk or emerging themes related to the PMO and recommend controls to prevent future issues.
• Experience in facilitating meetings
• Education
• Bachelor’s/University degree is required.
• Lean, Six Sigma, or other process improvement methodology experience is a plus.
• CAPM (Certified Associate in Project Management) certification is preferred but not required. PMP is not expected for this level.
• Education:
• Bachelor’s/University degree or equivalent experience
• This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
• Relationship Manager providing governance, advisory, and PMO support for assigned Lines of Business (LOBs) or Enterprise Work Effort to ensure adherence to project management standards, operational controls, and regulatory expectations. Monitor project health through scorecards and dashboards, proactively identify risks and trends, and drive timely resolution of issues. Support process adoption, deliver guidance to work effort teams, and maintain strong execution against organizational commitments and deadlines. Contribute to continuous improvement through process optimization, automation, and AI-enabled solutions. Participate in user acceptance testing (UAT) for project management tools, foster knowledge sharing across teams, and support PM support operations to deliver timely, high-quality service. Continuously enhance expertise in emerging technologies and collaborate effectively across PMO and business partners to improve governance, efficiency, and business outcomes.
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• Job Family Group:
• Technology
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• Job Family:
• Technology Project Management
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• Time Type:
• Full time
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• Primary Location Full Time Salary Range:
• $94,300.00 - $141,500.00
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• Most Relevant Skills
• Please see the requirements listed above.
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• Other Relevant Skills
• For complementary skills, please see above and/or contact the recruiter.
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• Automated Processing and AI
• We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
• Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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• This job opening is for an existing job vacancy.
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• View Citi’s EEO Policy Statement and the Know Your Rights poster.