Operating Engineer

Description

This Engineer I role sits on the site-level data center operations team and covers one or more data center properties. You report to the facility engineering manager.

You should bring working experience with mission critical systems such as generators, UPS, HVAC, fire and life safety, BMS and CMMS platforms.

You need a strong skill set in either electrical or mechanical work, and enough competence in the other discipline to cover it.

The team's goal is the highest possible availability for the client's data centers, which run around the clock.

Responsibilities

• Support daily site operations, including writing and revising site operating procedures.
• Help prepare change management tickets and file incident reports promptly.
• Carry out site maintenance, repairs and inspections.
• Learn the facility layout and how MEP systems work, and draw site one-lines with reasonable accuracy.
• Learn equipment naming conventions, equipment locations, facility drawings, specifications, sequences of operation, SOPs and EOPs, including the top 20 facility EOPs.
• Know the customer SLAs and the engineering lease obligations that affect data center operations.
• Understand BMS alarm behavior, escalation and acknowledgement, and be able to pull data and trends.
• Follow the client's event management, escalation and incident reporting procedures.
• Use the CMMS to create, edit, implement and close change work orders, and to create, edit, resolve and close incident reports after site events.
• Know the client's maintenance, operations, environmental and occupational health and safety standards.
• Help operate, maintain and repair all mission critical equipment that supports the 24x7 operation.
• Supervise construction work and installations when needed.
• Lead site change management by writing method of procedures for low-risk preventive maintenance and repairs, then overseeing that work as it happens.
• Troubleshoot site mechanical and electrical systems.
• Respond to unplanned events without waiting for direction.
• Complete rounds and inspections efficiently and catch anomalies.
• Create or improve SOPs for site-specific equipment.
• Build a solid understanding of the local customer's business and its data center operation.
• Support accreditation work such as SSAE16, SOC2 and ISO 27001 when the client requires it.
• Complete the client's Critical Awareness Training.

Requirements

• At least 1 year in mission critical facility operations or engineering, or equivalent equipment experience covering UPS, HVAC, generators and fire and life safety systems.
• Hands-on skill in electrical or mechanical work, plus competence in the other discipline.
• Good command of energy efficiency principles.
• Working knowledge of UPS system types and how they are architected.
• Working knowledge of cooling system types and how they are laid out.
• Grasp of redundancy designs (N+1, 2N, ATS/STS and failover scenarios) and the risks each one carries.
• Solid understanding of CMMS, DCIM and power metering systems.
• Proficiency in Microsoft Word, Excel and Outlook, with familiarity in Microsoft Project, Adobe Acrobat, Visio or AutoCAD.
• Strong interpersonal, presentation, written and verbal communication skills, including handling sensitive issues, complex questions and complaints.
• Careful with detail and well organized.
• Basic understanding of emergency situations and escalation.
• Sound quantitative and qualitative reasoning, able to identify event root causes, performance gaps and corrective actions.
• Help the site achieve five nines of availability across all data center operations.
• Help reach 100% compliance with all customer SLAs and all standard operating procedures.
• Keep communication with internal and external customers at the highest standard.
• Follow internal escalation protocols for every customer-impacting event, in line with the client's escalation standards.
• Meet 100% compliance with health and safety standards.
• Contribute to the creation, execution, closure and storage of change management tickets, MOPs and incident reports, with no human error and no customer-impacting events.

Conditions

Physical demands: lift and handle up to 50 pounds, bend, stoop and stretch to place and retrieve equipment and materials, work under a raised data center floor, and climb ladders up to 16 feet to reach plenum spaces.

Base pay is $33.53 to $39.45.

The company will not pay less than minimum wage for this role.

Final pay depends on whether a collective bargaining agreement applies, the work location, local market rates, and the candidate's experience and qualifications.

Pay can also vary with hire date, total hours worked, job type and business line.

Duties may change or be assigned at any time, with or without notice, and this list is not exhaustive.

Equal opportunity employer: applicants and employees are treated without regard to protected characteristics, including protected veterans and individuals with disabilities, and discrimination of any kind is not tolerated.

Benefits

• Eligible employees can enroll in health, vision and dental insurance.
• Flexible spending accounts and health savings accounts are available.
• Retirement savings plans are available.
• Life and disability insurance programs are available.
• Paid and unpaid time away from work is available.