OEM Technical Support Specialist

Description

The company is a global leader in product identification, supplying in-line printing, coding and marking equipment, consumables and software. Its technology helps keep products safe and authentic across food, beverage, pharmaceutical and industrial markets worldwide.

The company is part of a larger group with about 17,000 associates and $5B in revenue.

You will report to the EEMEA Regional OEM Manager as OEM Technical Support Specialist for Eastern Europe, working closely with the OEM sales team to build long-term partnerships with key OEM customers and grow market share.

Responsibilities

• Lead and grow relationships with major OEM accounts, acting as their main contact for high-value partnerships.
• Represent the company at trade shows, industry events and customer meetings.
• Support pre-sales work on site and remotely, helping OEM Sales Engineers design technical solutions for complex projects.
• Plan and run customer equipment trials, defining equipment, accessories, custom hardware and software, and scheduling installations.
• Act as the single point of contact for OEM customers from sale through installation and factory acceptance test sign-off.
• Write technical documents for proposals and on-site work.
• Build technical presentations and application guides for commercial and OEM audiences.
• Deliver technical training to OEM engineering and service teams.
• Back sales with technical expertise on leads and projects.
• Solve customers' technical problems with the company's products and solutions.
• Answer questions on the features and capabilities of the company's hardware and software.
• Support key indirect markets in Eastern Europe, including the Czech Republic, Slovakia, Hungary, Greece and Israel.

Requirements

• A technical engineering degree or relevant work experience.
• At least 3 years of technical experience with printing and coding solutions.
• Preferably experience with the company's products, with a focus on packaging and/or coding and marking.
• Willing to travel frequently, mainly within Poland and also to Czech, Slovakia and other major Eastern European countries.
• Native Polish speaker with fluent reading and writing in English.
• Adaptable, able to work independently and efficiently to meet deadlines.
• Self-driven and detail-focused.
• Strong time management and the ability to set priorities.
• Able to build strong relationships with customers and distributors.
• Organized enough to manage several complex projects at once with urgency and high quality.

Conditions

Based in Poland in a hybrid, field-based role.

Frequent travel, 50% to 60% of working time, mainly within Poland.

The company values diversity and does not accept unsolicited help from recruitment firms.

Benefits

• A competitive vacation package.
• Flexible working hours.
• Onboarding and training options.
• Career coaching and development opportunities.
• Health benefits.
• A team environment that is both strong and collaborative.