Technical Support Engineer - Spanish + English

Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the 1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Salesforce is hiring an experienced and passionate Technical Support Engineer to join our fast-growing Technical Support Team in Dublin. You'll be the front-line contact when customers need critical technical assistance, combining exceptional customer service with deep technical expertise to solve complex issues.

The ideal candidate is technology-enthusiastic, a natural problem-solver, and an outstanding bilingual communicator in Spanish and English. You thrive in collaborative environments, love investigating intricate technical challenges, and enjoy empowering others through shared knowledge and best practices.

What You'll Actually Be Doing

Own customer support cases end to end, from initial triage to resolution, ensuring high CSAT and SLA compliance

Analyze, reproduce, and resolve technical issues, API/integration challenges, and system configurations

Guide customers on best practices to optimize their workflows and prevent recurring issues, and author Knowledge Base Articles for internal teams and customer self-service

Partner with engineering, product, account managers, and leadership to resolve complex blockers, and contribute to team knowledge sharing and a collaborative culture

You're Our Person If...

Fluent professional communication skills (written and spoken) in both Spanish and English

Proven background in customer success, technical support, or application support

Ability to explain complex technical concepts clearly to non-technical business stakeholders

Strong prioritization skills, with the ability to manage multiple issues under pressure and collaborate across teams and management levels

Even Better If...

Prior experience in Tier 2/Tier 3 technical support or SaaS application support

Hands-on experience with Salesforce Core CRM, platform technologies, and Agentforce, plus Salesforce certifications (e.g., Administrator, Platform Developer I) or active Trailhead Ranger status

Familiarity with Apex, Visualforce, LWC, developer tooling (VS Code, Salesforce CLI / SFDX), web technologies (firewalls, proxy servers, REST/SOAP APIs), and multi-tenant cloud architecture

Degree or Diploma in Computer Science, Software Engineering, Information Systems, or a relevant STEM field (or equivalent practical experience); proficiency in additional European languages is a plus

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.