Technical Services Engineer (Shift: Monday - Friday, 3:00 PM - 12:00 AM MDT)

Description

The company has moved from storage hardware into a data platform business. It closed fiscal 2026 with $3.7 billion in revenue, its first quarter above $1 billion, and expects growth to continue into FY27.

The company's customers include hyperscalers, AI labs, AI hardware suppliers, data platform providers, and other firms across the AI ecosystem.

Responsibilities

• You will work on the 24x7 Support team as a frontline technical support engineer, keeping FlashArray customers satisfied. You will use your technical skills to analyze and fix complex problems involving hardware, software, and the environment around the system, and work with colleagues across the company to press for what customers need. Your work affects customer satisfaction and the company's industry-leading NPS score.
• Own customer issues from first contact to resolution at every severity level. Keep all customer communication professional, concise, and timely.
• Diagnose and fix complex problems with FlashArray products as they interact with mixed multi-platform environments, such as operating systems, networks, and storage area networks.
• Lead multi-party customer calls, including urgent escalations. Advocate for customers inside the company, including with teams such as Engineering.
• Create and update internal and customer-facing FAQs and knowledge base articles so customers and teammates can find answers themselves.
• Coach junior Support Engineers on issue resolution and customer handling, sharing your experience and best practices.

Requirements

• At least 3 years of technical support experience in a professional enterprise setting.
• Proven record of owning and resolving complex customer issues in a multi-platform enterprise environment.
• Strong troubleshooting skills in enterprise settings, including diagnosing problems with storage, networking, replication, performance, and space.
• Working knowledge of several technologies, including operating systems such as Linux, Windows, and VMware, LANs and WANs, and Storage Area Networks.
• Excellent customer service skills. You can juggle multiple projects and support cases at once and stay calm and professional under pressure.

Conditions

The role is primarily on-site at the Lehi, Utah office, following company policy. Exceptions apply for PTO, work travel, or other approved leave.

The shift runs Monday to Friday, 3:00 PM to 12:00 AM MDT.

The annual base salary range is $82,000 to $123,000 USD. Actual pay depends on role, level, and location. For roles open in several locations, the range reflects the labor market across those locations.

The role may be eligible for incentive pay and/or equity.

There is no application deadline. Applications are accepted until the job is filled.

The company is an equal opportunity employer.

Benefits

• The company values critical thinking and trailblazing ideas, gives people room to grow, and expects colleagues to put the team ahead of ego.
• Benefits include flexible time off, wellness resources, and company-sponsored team events.