Network Operations Centre Surveillance Engineer

Description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Nodnett is the nationwide communications network for the Norwegian Emergency Services.

Surveillance Engineers employed in the Network Operations Centre are responsible for the monitoring and handling of alarms and incidents 24/7/365.

The position of Surveillance Engineer and the competency of those occupying the role are critical to the success of the Nodnett project. In most instances, the first contact a customer has with representatives on the project will be via the NOC and they, quite rightly, expect the Engineer to be knowledgeable, well skilled and articulate.

Whilst on shift, you are responsible for the Norwegian Public Safety Network. This is not a position to be taken lightly – peoples’ lives will depend on your ability to keep the network running smoothly. You, and only you, will see the overall picture – which elements are functioning, which aren’t, and what the impact is to the customer as a result of this malfunctioning equipment.

Key Tasks:

Monitor Nodnett transmission, base station, control room and core network elements using developed tools.

Identify and interpret alarms and comprehension of alarm impact.

Ability to prioritise alarms and incidents and act accordingly.

Provide first line investigation support on customer faults received.

Operate daily within a structured ITIL framework.

Understand and operate within clearly defined SLA (service level agreements) agreements.

Escalate faults to second line support, providing the necessary detail.

Maintain good working relationship with customers whilst showing knowledge and competence.

Provide support to field technicians.

Understand escalation and emergency procedures and when to invoke them.

Log ticket information clearly and update regularly.

Key Personal Skills:

Self motivated with the ability to work alone when required.

Ability to function as part of a team.

Ability to operate calmly in pressurised situations with the skills to address and prioritize multiple issues.

Well organised

Resourceful

Excellent customer facing skills.

Basic Requirements

Key Requirements:

Norwegian citizenship or is living at least 10 years in Norway.

Nothing to prevent security clearance to Confidential.

Ability to speak, write and communicate clearly in English and Norwegian.

NOC or support/help desk experience.

Some level of Core and/or transmission network knowledge is desirable.

Technically skilled and/or interest, preferable with a IT/Telecommunication background and/or education,

Ability to operate according to service level agreements.

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Norway AS