Marketing Technology Product Owner - Salesforce Loyalty & Offer Management

Description

This role is not eligible for TD work visa support or sponsorship (e.g., H-1B, F-1 OPT/STEM OPT, TN or other work visa authorizations). Applicants must have authorization to work in the United States without current or future need for TD sponsorship.

This role will serve as Product Owner for the Offer Management Pod, with primary responsibility for Salesforce Loyalty Management capabilities while partnering across Salesforce Marketing Cloud, Data Cloud, and the broader Salesforce ecosystem to deliver customer engagement, loyalty, and offer management solutions.

The Product Owner I is responsible to ensure that a development team (pod) is creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback. The Product Owner I should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement.

Depth & Scope:

Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas

Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices

Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations

Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services

Leads and integrates cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity

Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions

Uses sophisticated analytical thought to exercise judgement and identify solutions

Impacts the achievement of sub-function or business line objectives within the area they are accountable for

Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders

Works autonomously as the lead and guide others within area of expertise

Education & Experience:

Undergraduate degree and / or product certificate

7+ years relevant experience

3-5 years Product Owner or Agile related delivery experience

Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset

Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Preferred Skills:

Technical / Domain Specifics

Salesforce Loyalty Management (primary platform)

Offer Management and Offer Lifecycle Management

Salesforce Marketing Cloud / Marketing Cloud Next (MC Next)

Salesforce Data Cloud (Customer Data Platform)

Understanding of the broader Salesforce ecosystem and platform integrations

Agile Product Ownership and SAFe delivery practices

Backlog management and prioritization

Business requirements elicitation and management

MarTech ecosystem knowledge

Customer engagement, loyalty, rewards, and personalization capabilities

Cross-functional delivery across business, technology, architecture, and vendor teams

Experience working with Salesforce Loyalty Management implementations or loyalty programs

Experience acting as a Product Owner supporting loyalty programs, offer management platforms, customer engagement platforms, CRM, or Salesforce solutions.

Leadership Behaviours

Strong stakeholder management

Ability to influence without direct authority

Strategic thinking and business outcome focus

Ownership mindset and accountability

Relationship building across business and technology teams

Facilitation, prioritization, and decision-making

Strong communication and executive presentation skills

Ability to navigate ambiguity and complex dependencies

Preferred Certifications

SAFe Product Owner / Product Manager (POPM)

Salesforce Marketing Cloud Administrator

Salesforce Marketing Cloud Consultant

Customer Accountabilities:

Partners with senior management to support the delivery of a product vision

In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value

Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence

Reviews performance analytics; recommend and champion strategies to enhance the customer or end user product experience

Participates in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate

Proactively engages established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes

Creates a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized

Provides user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria

Manages delivery initiatives and (depending on complexity) oversee multiple development team (pod) backlogs

Proactively raises issues that impede the efficient delivery of customer-focused increments

Responsible for defect management and prioritization

Shareholder Accountabilities:

Adheres to enterprise frameworks or methodologies that relate to activities for own business area / journey

Ensures on-going strategic alignment with senior management, providing feedback as appropriate

Considers development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities

Understands the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate

Leads the submission and discussion on the Quarterly Business Review, with respect to their product

Proactively manages business stakeholders to obtain inputs needed for product development in a timely manner

Monitors the regulatory environment and partner with the senior management to consider changes to product strategy as needed

Actively coordinates and engages in risk, quality and/or business testing management

Empowered to make product delivery decisions, escalating to senior management as appropriate

Actively communicates to business, technology and senior management regarding product changes and backlog priorities

Single point of escalation for development team, providing guidance and decisioning as needed

Works cohesively with peers to reinforce Agile processes

Compiles performance metrics and share with relevant stakeholders

Defines the OKRs in partnership with numerous stakeholders across the organization

Protects the interests of the organization- identify and manage risks, and escalate non-standard, high risk activities as necessary

Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest

Supports team development, track team performance metrics, and provides ongoing coaching and support

Provides thought leadership and / or industry knowledge for area of expertise in product area and participate in knowledge transfer within the team and business area / journey

Works cohesively with Scrum Master to reinforce Agile processes

Participates in personal performance management and development activities, including cross training within own team

Keeps others informed and up-to-date about the status / progress of delivery and / or all relevant or useful information related to day-to-day activities

Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices

Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships

Contributes to a fair, positive and equitable environment that supports a diverse workforce

Acts as a brand ambassador for the business area / journey and the bank, both internally and / or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional

International Travel – Never

Performing sedentary work – Continuous

Performing multiple tasks – Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds – Occasional

Sitting – Continuous

Standing – Occasional

Walking – Occasional

Moving safely in confined spaces – Occasional

Lifting/Carrying (under 25 lbs.) – Occasional

Lifting/Carrying (over 25 lbs.) – Never

Squatting – Occasional

Bending – Occasional

Kneeling – Never

Crawling – Never

Climbing – Never

Reaching overhead – Never

Reaching forward – Occasional

Pushing – Never

Pulling – Never

Twisting – Never

Concentrating for long periods of time – Continuous

Applying common sense to deal with problems involving standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Conditions

Mount Laurel, New Jersey, United States of America

Hours:

40

$91,000 - $145,600 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Enterprise Enabling Functions