Lead Product Owner

Description

End Date

Friday 20 November 2026

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JOB TITLE: Lead Product Owner - Operational Workflow.

SALARY: £78,000pa to £91,800pa plus an extensive benefits package.

LOCATIONS : Leeds or Edinburgh.

HOURS: Full-time.

WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing

The Lead Product Owner holds the ownership for the W&I Operational Workflow product within the Colleague & Customer Service Platform, with accountability for setting the product vision and strategy, translating customer, colleague and business needs into measurable outcomes, prioritising investment and the product backlog, and leading teams to deliver and optimise value across journeys, processes and technology.

Reporting to the Lab Lead, the you'll lead multiple Feature Teams to migrate the Operational Workflow product to cloud and use that modernised capability to incrementally transform processes and end-to-end journeys across W&I Customer Services. They will sequence delivery to maintain operational continuity, progressively simplify and standardise how work is managed, and release measurable improvements for customers, colleagues and the business.

Requirements

• At least 3 years experience as a Product Owner leading complex change and delivery at scale
• Evidence of modernisation and simplification of operational workflow tools and solutions.
• Recent experience leading multiple feature teams to deliver business and technology change within an agile environment.
• Strong commercial acumen, experience defining benefits and managing value across a product.
• A strong record of setting product vision and strategy, translating customer and business needs into clear outcomes, roadmaps and prioritised backlogs
• Strong delivery leadership, with the judgement to intervene, unblock issues and hold teams and partners to account for outcomes
• This is a place for you:
• Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.​ ​We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.​
• We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.​
• ​We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.​
• Ready to make an impact? Apply today.
• LI-AC3
• At the company, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
• We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted the company person.
• We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Conditions

£78,098 - £91,880

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Benefits

• We’re growing, and we’d love you to be part of the journey.
• How you’ll make a difference…
• Set and own the product vision, strategy and multi-year roadmap for Operational Workflow, aligned to measurable outcomes
• Identify and prioritise the highest-value opportunities for modernisation, simplification, balancing customer benefit, commercial value, feasibility, risk and strategic fit
• Translate customer and operational needs into reusable capabilities
• Lead high-performing feature teams, creating clarity of purpose, accountabilities and delivery outcomes
• Own the product backlog and make informed trade-off decisions across journeys, platforms and enabling capabilities
• Define objectives, key results and product measures
• Build compelling investment cases, manage dependencies and ensure resources are focused on the outcomes that create the greatest value
• Influence senior internal customers across the business to secure alignment and remove barriers to delivery