IT Infrastructure Field Engineer Level 5

Description

The role is an Infrastructure Field Engineer Level 5 in Honolulu, Hawaii, within the company's Space Sector.

You would work on-site at a customer facility on a small technical team that supports operational users and mission work.

You would also engage with operators, analysts, engineers, and senior government leaders, including SES-level audiences.

Responsibilities

• Analyse how products are implemented, modified, and enhanced against specific customer requirements.
• Find and assess gaps in mission capability, data flow, system behaviour, or functionality, and report your findings with recommendations.
• Troubleshoot technical problems, decide on a solution that fits the product and customer specifications, and recommend actions to company or customer representatives.
• Assess product needs against customer specifications.
• Deliver technical training and product briefings to customers, vendors, and company representatives.
• Serve as the local on-site representative for the customer organisation.
• Debug data flow problems and pass clear technical feedback to next-tier support or engineering teams.
• Work independently with minimal supervision in a dynamic operational environment.

Requirements

• Hold a bachelor's degree with 12 years of professional experience, a master's degree with 10 years, or a PhD with 8 years.
• Hold an active TS/SCI clearance at the time you apply, and be eligible to obtain and keep any required SCI, SAP, and polygraph access once you start.
• Have experience as the primary technical contact for a customer, user community, or mission operations team while working on an operations team in a customer facility.
• Have experience administering or supporting Windows and Linux environments.
• Have experience supporting mission users in an embedded operations, field support, or customer-facing technical role.
• Have experience with software installation, system integration, and troubleshooting in operational or fielded environments.
• Preferred: Hold an active full scope polygraph.
• Preferred: Hold active SAP eligibility or clearance.
• Preferred: Have experience supporting customers in DoD secure environments, including compartmented or mission-focused operational settings.
• Preferred: Be familiar with data flows, data schemas, and machine-to-machine communications, and able to trace, analyse, and troubleshoot issues across system interfaces.
• Preferred: Show a demonstrated understanding of all-source analysis concepts and of mission context, operational workflows, and user objectives.
• Preferred: Have experience troubleshooting and maintaining Kubernetes-based containerised applications.
• Preferred: Have experience with Windows Server, Windows workstation environments, and Linux system administration.
• Preferred: Have experience administering Active Directory, including users, groups, GPOs, and authentication.
• Preferred: Have experience configuring, integrating, or troubleshooting distributed systems, mission applications, or service interfaces.
• Preferred: Have experience monitoring and maintaining cybersecurity tools such as endpoint protection, vulnerability scanners, or SIEM capabilities.
• Preferred: Have experience configuring, managing, and troubleshooting network and encryption devices such as routers, switches, firewalls, and TACLANE or similar Type 1 devices.
• Preferred: Be familiar with DoD cybersecurity requirements such as STIGs, RMF, ACAS, and HBSS.
• Preferred: Have field engineering, systems integration, or mission support experience in austere, remote, or high-tempo operational environments.
• Preferred: Show a demonstrated ability to understand operator mission needs and turn them into technical actions, issue resolution, and capability feedback.
• Listed tag: SPEnhancedERAP

Conditions

Top Secret clearance is required to start.

Relocation assistance may be available.

Travel is required up to 10% of the time, based on program needs.

The primary level base salary range is $139,700.00 to $209,500.00. This is a general guide, and the actual offer depends on factors such as the scope of the role and your experience, education, skills, and current market conditions.

The application period is estimated at 20 days from the posting date, but it may be shortened or extended based on business needs and candidate availability.

The company's equal-opportunity commitments apply.

Benefits

• Depending on the position, you may be eligible for overtime, shift differential, and a discretionary bonus on top of base pay.
• Annual bonuses reward individual contributions and let you share in company results.
• Vice President and Director roles may be eligible for long-term incentives.
• Health insurance coverage, life and disability insurance, and a savings plan.
• Company-paid holidays and paid time off for vacation and personal business.