Installation Engineer - Linear Accelerators - N/NE - Field/Travel

Description

The company makes medical technology for cancer care and works to bring treatment to patients wherever they live.

The company has more than 72,000 employees in over 70 countries.

This role puts you on site installing and servicing the linear accelerators and imaging systems that clinics and hospitals depend on.

Responsibilities

• Install linear accelerators and imaging systems on site, then diagnose, troubleshoot, service and repair complex equipment.
• Check the system and confirm that equipment works to standard before handover.
• Train customers to operate and maintain their system.
• Act as the company's link to the customer on technical and administrative matters for your projects, and help resolve issues whichever team owns them.
• Handle installs and upgrades across a wide range of company products, including system hardware and software, PCs and networking, following technical documentation and company guidelines.
• Demonstrate equipment operation and specifications to the customer under the Customer Acceptance Procedure (CAP).
• Advise customers on spare parts orders and on emergency and contract service requests so they can run their VMS equipment safely and to specification.
• Point customers to Customer Technical Bulletins and explain why they matter.
• Record installation and upgrade work in company systems so other VMS teams have accurate customer data.
• Work safely and professionally under VMS guidelines and customer rules.
• Manage parts for each installation: inventory, ordering, restocking the spares kit, handling short shipments, and returning consigned parts on time per procedure.
• Keep technical documentation on product operating characteristics, design, performance and development to improve install efficiency.
• Submit FSRs, time sheets, expense reports and other reports on schedule so customer activity statistics stay accurate.
• Complete all installation paperwork and update required tracking data.
• Follow escalation procedures and ask for technical help early when needed.

Requirements

• High school diploma or equivalent plus 2-4 years of related experience. An associate or bachelor's degree in a related program is preferred.
• Hands-on experience with electronic and electro-mechanical engineering, RF energy devices and electronic cooling systems.
• Skilled with test equipment used to verify and calibrate electronic equipment.
• Live close to an airport.
• Basic networking skills to connect the machine to the customer's server.
• Professional technical experience with PC-based systems.
• A customer-focused approach.
• Clear, confident interpersonal communication.
• Fluent written and spoken English.
• Experience with RF energy devices and electronic cooling systems (set you apart).
• Advanced knowledge of networks and networking methods (set you apart).
• Basic computer use and debugging skills (set you apart).
• Basic understanding of imaging systems (set you apart).
• A drive to build a career and develop strong skill sets (set you apart).
• Live within 1 hour of a major U.S. airport in the Zone Location (set you apart).

Conditions

Travel for 10 days, then have 4 days off, spread across the year.

A company vehicle is provided and may be used for personal use. The role follows the Fleet Safety Policy, so you need a valid driver's license in your state of residence and a satisfactory driving record.

Many clients require vendor credentialing before granting site access. Unless the law prohibits it, you must meet all requirements for full client access and keep meeting them while in the role. These vary by client and may include valid photo ID (driver's license or passport), criminal background checks, drug screens, immunizations (hepatitis B, MMR, varicella, influenza, tetanus), annual TB testing and healthcare training.

You must be able to work with controlled technology under US export control law.

Benefits

• Salary of $50,210 to $70,000, plus overtime and shift differential.
• Bonus, paid time off, holidays, 401K match, medical, dental and vision cover, tuition reimbursement, and more.