Installation Engineer - Linear Accelerators - Southern US

Description

The company makes medical technology, and this role supports its linear accelerators and imaging systems at customer sites in the southern US.

The team works across several countries and values different backgrounds and growth on both a professional and personal level.

Responsibilities

• Install linear accelerators and imaging systems on site, and diagnose, troubleshoot, service and repair complex equipment.
• Check that equipment is working correctly and approve its operational quality.
• Train customers to operate and maintain the system.
• Act as the company's point of contact for customers on administrative and technical matters on assigned projects, and help resolve their needs no matter which team owns the task.
• Handle wider field support, including system hardware and software, PCs and wired or wireless networking, installs and upgrades across a range of company products, following technical documentation and company guidelines.
• Demonstrate equipment operation and specifications to customers under the Customer Acceptance Procedure (CAP).
• Advise customers on ordering spare parts and on emergency and contract service requests so they can run their VMS equipment safely and to specification.
• Point customers to Customer Technical Bulletins and explain why they matter.
• Record installation and upgrade work in company systems so other VMS teams have accurate customer data.
• Keep a high standard of professionalism and safety under VMS guidelines and customer rules.
• Manage parts inventory and ordering for each installation, including restocking spare parts kits, handling short shipments and returning consigned parts on time per procedure.
• Maintain technical documentation on product operation, design, performance and development to improve installation efficiency.
• Submit FSRs, timesheets, expense reports and similar records regularly so customer activity statistics are accurate.
• Complete all installation paperwork for each job and update required tracking data.
• Follow escalation procedures and request technical help promptly when needed.

Requirements

• A high school diploma or equivalent plus 2-4 years of related experience is required. An associate or bachelor's degree in a related field is preferred.
• Knowledge of and hands-on experience with electronic and electro-mechanical engineering, RF energy devices and electronic cooling systems.
• Skill in using test equipment to verify and calibrate electronic equipment.
• Basic networking skills to connect the machine to the customer's server.
• Knowledge of and technical experience with PC-based systems.
• A customer-focused attitude.
• Clear, skilled interpersonal communication.
• Fluent written and spoken English.
• Nice to have: experience with RF energy devices and electronic cooling systems.
• Nice to have: advanced knowledge of networks and networking techniques.
• Nice to have: basic computer use and debugging skills.
• Nice to have: basic understanding of imaging systems.
• Nice to have: a drive to build a career and grow a robust skill set.
• You must hold a valid driver's license in your state of residence and have a satisfactory driving record to be eligible under the Fleet Safety Policy.

Conditions

Travel for 10 days, then 4 days off, throughout the year.

Overtime and shift differential are provided.

A company vehicle is provided and may be used for personal use.

Base pay ranges from $52,720 to $72,490, plus differential and overtime. Starting pay within this range depends on factors such as location or market, skills, education, experience and other qualifications.

Many clients require Vendor Credentialing before granting site access, and the role must meet all requirements unless prohibited by law, including continuing to meet them while employed. Requirements vary by client and may include: valid photo ID (driver's license or passport), criminal background checks, drug screens, immunizations (Hep B, MMR, varicella, influenza, tetanus), annual TB testing and healthcare training.

The company is one of the largest medical technology firms, with more than 72,000 staff in over 70 countries.

Equal opportunity: the company is committed to equal employment and to providing reasonable accommodations for people with disabilities.

Successful candidates must be able to work with controlled technology under US export control law, which the company follows fully, including EAR, ITAR and OFAC rules.

Benefits

• A robust benefit package.
• Opportunities for overtime and a shift differential.