Installation Engineer - Linear Accelerators - Western Region - Field/Travel

Description

This role is for an installation engineer who works in the field on linear accelerators and imaging systems at customer sites across the western region of the United States and Canada.

The listed locations are California, Oregon, Washington, Idaho, Montana, Nevada, Utah, Arizona, Colorado, Wyoming, New Mexico, Texas, Oklahoma, Kansas, Arkansas, Missouri, Nebraska, South Dakota, North Dakota, Hawaii, British Columbia, Alberta, Saskatchewan and Manitoba.

The posting is used to build a pool of candidates for future openings. Applying does not mean you will be placed immediately, but you will be considered as roles open up.

The company is part of a global medical technology group with more than 72,000 staff in over 70 countries, and it develops products used in cancer care and clinical decision-making.

Responsibilities

• Install linear accelerators and imaging systems on site, and diagnose, troubleshoot, service and repair complex equipment.
• Inspect installed equipment and confirm it operates to the required quality before sign-off.
• Train customers to operate and maintain their system.
• Act as the company's contact for customers on administrative and technical matters for your projects, and work to resolve their needs even when the fix sits outside your own role.
• Support a broad range of company products across hardware, software, PCs and networking, including installs and upgrades, following technical documentation and company guidelines.
• Demonstrate equipment operation and specifications to customers under the Customer Acceptance Procedure.
• Advise customers on ordering spare parts and on emergency and contract service requests, so they can run their equipment safely and to specification.
• Point customers to Customer Technical Bulletins and explain why they matter.
• Record installation and upgrade work in company systems so accurate customer data is available to other teams.
• Keep a high standard of professionalism and safety, following company and customer rules.
• Manage parts for each installation, including inventory, ordering, replenishing spare kits, handling short shipments and returning consigned parts on time.
• Keep technical documents current on product operation, design and performance to help improve installation speed.
• Submit field service reports, timesheets and expense claims on schedule so customer activity statistics are accurate.
• Complete all installation paperwork for each job and keep required tracking data up to date.
• Follow the escalation process for problems and ask for technical help promptly when needed.

Requirements

• A high school diploma or equivalent plus 2-4 years of related experience. An associate or bachelor's degree in a related field is preferred.
• Knowledge of and hands-on experience with electronic and electro-mechanical engineering, RF energy devices and electronic cooling systems.
• Skill with test equipment used to verify and calibrate electronic equipment.
• Basic networking skills to connect the machine to the customer's server.
• Practical experience with PC-based systems.
• A customer-focused attitude.
• Clear, confident communication and strong interpersonal skills.
• Fluent written and spoken English.
• Optional: experience with RF energy devices and electronic cooling systems.
• Optional: advanced knowledge of networks and networking techniques.
• Optional: basic computer usage and debugging skills.
• Optional: a basic understanding of imaging systems.
• Optional: a drive to build a career and grow a strong skill set.

Conditions

You must be able to travel for 10 days, followed by 4 days off, across the year. Overtime and shift differential are paid.

A company vehicle is provided and may be used for personal travel. The role falls under the Fleet Safety Policy, so you need a valid driver's license in your state of residence and a satisfactory driving record.

The base pay range is $52,720 to $72,490, plus differential and overtime.

The company supports equal employment opportunity and will provide reasonable accommodations for people with disabilities.

The role may require work with controlled technology under US export control law, covering the EAR, ITAR and OFAC rules.

Benefits

• Company vehicle available for personal use.