Medical Imaging Field Engineer 3 - AX/CT - Savannah, GA

Description

The company makes medical technology and diagnostic equipment and employs more than 72,000 people in over 70 countries.

This is a field service role based in Savannah, GA, covering CT and AX equipment, with a Monday to Friday schedule from 8AM to 5PM after onboarding and training.

The role carries a technical focus and is mostly built around defined service tasks on customer equipment. The title is Medical Imaging Field Engineer 3, and the posting refers to the role as Field Engineer II and as an engineer level set by prior experience.

Responsibilities

• Install, troubleshoot, repair and perform preventive maintenance on the company's diagnostic instruments at customer sites, working with minimal supervision.
• Complete repairs quickly and well, and train operators so systems perform at their best and customers stay satisfied.
• Meet or beat territory budgets for revenue, expenses and inventory.
• Check that tool and test equipment is in date and calibrated, never use overdue equipment, and record each tool used on the eFSR.
• Look after company assets such as the company car, cell phone, computer, tools and parts inventory.
• Build and keep good working relationships with customers and colleagues, and complete administrative work accurately.
• Mentor other field engineers across all skills and duties.

Requirements

• Experience servicing, maintaining and modifying medical imaging equipment at customer sites with little supervision.
• Experience testing, repairing and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Ability to build and keep working relationships with customers and peers, and to handle administrative tasks accurately.
• At least a high school diploma. A technical associate degree or equivalent is preferred.
• Skilled with tools and service test equipment, able to work alone or within a team.
• Proficient with the network applications and tools used in the role, including eVO, mButler, MS Office, Concur and the NAM Customer Service site (Engineer Tools).
• Able to find and understand install, setup, repair and troubleshooting documents, schematics, block diagrams and functional descriptions.
• 3+ years as a medical technologist or field service engineer (biomedical engineer) working on diagnostic instruments.
• Valid driver's license, a good driving record, and the ability to drive independently day and night.
• Physical demands: lifting 50 lbs from floor to above waist or head, walking, climbing ladders and stepstools, bending, twisting, squatting, sitting and standing for long periods, reaching high, fine hand manipulation, good vision, and working alone.

Conditions

Monday to Friday, 8AM to 5PM, after onboarding and training.

Service area: Savannah, GA.

Base pay range: $58,240 to $80,080. Starting pay may depend on geography or market, skills, education, experience and other qualifications.

Commission eligibility, if applicable, follows the company plan and is based on individual and/or company performance.

The company is an equal opportunity employer and provides reasonable accommodations for people with disabilities.

Applicants must be able to work with controlled technology under US export control law.

Benefits

• Medical, dental and vision insurance.
• 401(k) retirement plan.
• Life insurance, plus long-term and short-term disability insurance.
• Paid parking or public transportation.
• Paid time off and paid sick and safe time.