Help Desk Tech - DAYS - TS/SCI with Polygraph

Description

The company is a global technology and professional services firm. It delivers technology and mission services to major U.S. government, defense, and intelligence agencies, with 26,000 staff working across 50+ countries in AI, cloud, cyber, and software development.

This is a regular, onsite help desk technician role in technical support services, based in Colorado Springs.

Responsibilities

• Troubleshoot and support network, desktop, and systems hardware and software.
• Take calls and self-service tickets, then solve problems with computer hardware, software, networks, system and application access, and telecom systems for internal staff and outside customers.
• Diagnose and isolate problems by checking historical database records.
• Route calls to product line, application, or system specialists when needed.
• Keep records and tracking databases current, and report recurring problems and patterns to management.

Requirements

• Skills in customer service, help desk support, and troubleshooting.
• Security+ CE certification from CompTIA.
• 4+ years of related experience.
• Technical training, a certification, or a degree.
• Required certifications include Security+ CE and PWS 9.1 (ITIL, A+, HDI-CSR, MS 365).
• You must currently hold a Top Secret/SCI clearance and be able to obtain TS/SCI with a polygraph.
• U.S. citizenship is required.

Conditions

The role is onsite at 8610 Explorer Dr (COC036) in Colorado Springs, Colorado, for 40 hours per week, with no travel required.

The likely hourly rate is $26.83 to $33.18. This is not a guarantee: pay depends on experience, location, and possibly contract terms, and may fall outside this range.

Hiring includes identity verification using biometrics and AI. Virtual interviews require you to be on camera, and you consent to use of your biometric data for verification and security.

The company is an equal opportunity employer and welcomes individuals with disabilities and protected veterans.

Benefits

• 401(k) with company match, with pre- or post-tax contributions up to IRS annual limits.
• Medical plan options, some with Health Savings Accounts, plus dental and vision plans.
• Comprehensive health and wellness packages.
• Short and long-term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance, provided or available.
• Full flex work weeks where possible.
• Paid vacation, sick and personal time, holidays, parental, military, bereavement, and jury duty leave.
• Internal mobility team to help you manage your career.
• Paid education and certifications, and modern technology to learn from.