Technical Support & Enablement Specialist (m/f/d)

Description

The company is building an energy system around a virtual power plant that controls solar, batteries, heat pumps and e-mobility as one integrated system, connected to the electricity market in real time and fully automated.

The company aims to move 1.5 million households to renewable energy by 2030. Over 3,000 people work across more than 80 locations worldwide, from Finland to Australia.

This role sits in the Product & Tech team and handles problems that branch and market teams hit in the company's internal tools, which span from first customer contact through offer and project planning to installation and invoicing.

Responsibilities

• Find out whether each problem is a bug, a knowledge gap or a missing feature, then make sure the right fix happens and stay on it until the user can work again.
• Support branch and market teams in Germany, Australia, Sweden, Denmark, Spain, the Netherlands and Finland, in German and English.
• Fix a knowledge gap with a guide or training. Send bugs to Engineering as reports with reproduction steps. Send missing features to Product with the use case and impact.
• Where a simple automation resolves a bug or missing feature, build it yourself; it goes live after a review with Engineering.
• Use ticket data and the agreed support metrics (volume by topic, time to resolution, share of repeat requests) to find lost time and propose changes.
• Improve ticket categories, templates, routing and handover rules.
• Write and maintain help articles and run onboarding sessions for new users and new markets.
• The role is a starting point in the tech organisation: you work across the full system landscape and all seven markets, and learn how Product and Engineering make decisions. From here you could move toward product operations, ownership of an internal tool, or automation and engineering.

Requirements

• 1 to 2 years of experience in support, customer success or a similar role. Internships and working student positions count.
• German and English at C1 level or higher, spoken and written.
• Experience with business software such as a CRM or ticketing system.
• A solid technical grasp of how SaaS tools connect: data fields and objects, user roles and permissions, integrations, APIs and webhooks.
• A methodical approach to troubleshooting: you reproduce issues, isolate the cause and describe it clearly enough that Engineering can act without follow-up questions.
• Experience training or onboarding people, or building automations with low-code tools such as n8n or windmill. Either one is enough.
• Experience in a startup or scale-up is a plus.

Conditions

Remote work within Germany, with offices in Hamburg, Berlin or Munich available.

Benefits

• Work in an international, dynamic team of highly motivated people who get things done.
• Contribute directly to the energy transition and to climate impact.
• Learn from very capable colleagues and have direct contact with core decision-makers.
• Strong chances of a full-time position at one of Europe's fastest-growing scaleups.
• EGYM Wellpass for health and balance.
• Discounts and benefits through Futurebens.
• Job bike leasing for city or e-bikes.