Fulfillment Systems & Solutions Program Manager

Description

The company is a global technology leader that helps manufacturers become more productive, sustainable and agile, and it employs more than 28,000 people.

The team is leading changes to fulfillment systems, processes and technology across a distribution network. The role finds gaps in operations and systems, brings the right people together, and pushes solutions that raise efficiency, scalability and customer results.

The work sits where operations, IT, SAP, warehouse management systems, automation and AI-enabled tools meet. You will turn ideas into practical solutions that hold up over time.

Responsibilities

• Act as the main link between fulfillment operations, IT, automation teams, 3PL partners and business stakeholders.
• Convert operational problems into business requirements, system changes, process updates and technology solutions.
• Lead cross-functional projects involving SAP, WMS, WCS/WES, automation platforms, reporting tools and system integrations.
• Oversee solution design, testing, UAT, implementation, cutover and post-launch support.
• Find the root causes of recurring process, system, data and integration problems and get them fixed.
• Set up and maintain fulfillment data quality, governance standards and operational controls.
• Find manual work that can be removed through process changes, automation and digital tools.
• Assess and move forward AI-enabled solutions that improve fulfillment performance, visibility and decisions.
• Help standardize processes across multiple sites, govern technology, and roll out scalable best practices.
• Manage a portfolio of fulfillment systems initiatives, covering priorities, stakeholder alignment, risks and status reporting.

Requirements

• Hold a bachelor's degree in a relevant field.
• Be legally authorized to work in the U.S. The company will not sponsor employment visas, now or in the future, for this opening.
• Preferred: typically at least 5 years of related experience.
• Preferred: a bachelor's degree in supply chain, engineering, information systems, business or a related field.
• Preferred: experience leading cross-functional projects or programs in warehousing, distribution, logistics or fulfillment.
• Preferred: strong knowledge of warehouse operations and fulfillment processes.
• Preferred: experience supporting or implementing SAP, WMS and warehouse automation technologies.
• Preferred: experience gathering business requirements, designing solutions and driving work from concept to implementation.
• Preferred: experience working with operations, IT, vendors and business stakeholders toward shared goals.
• Preferred: experience with process improvement, systems integration, automation, data governance or digital transformation.
• Preferred: familiarity with AI-enabled business solutions, reporting platforms or advanced fulfillment technologies.
• Preferred: ability to assess complex issues, influence stakeholders without direct authority, and lead cross-functional work in a changing environment.

Conditions

You will report to the Fulfillment Manager and work onsite in Whitestown, IN.

This role is part of a job family, and experience determines the position level and compensation.

The company is an equal opportunity employer, including disability and veterans.

Benefits

• Health insurance covering medical, dental and vision.
• 401(k) plan.
• Paid time off.
• Parental and caregiver leave.
• Flexible work schedule, arranged with your manager to fit your personal needs.
• Full benefits details are available on the company's benefits site.