Delivery Manager (Commercial Sector)

Description

The company builds digital services and Workday solutions for public, healthcare, defence and commercial clients, working in teams that combine technical and non-technical skills.

You will lead delivery on one of the sector client portfolios: Public, Healthcare, Defence or Commercial.

You will work with multidisciplinary teams and clients to set up conditions for successful delivery, help teams solve complex problems, deliver value and keep improving, build trusted relationships, support business growth and help develop people and culture.

Responsibilities

• Agree the critical success factors for the project beyond on time, on budget and to agreed scope, and make sure each work stream has a plan to meet them.
• Manage project finances against agreed commercial and profitability goals, keeping forecasts and reports accurate.
• Find ways to add value for clients, managing expectations early and resolving issues as they arise.
• Create an environment where teams can do their best work, learn, grow and contribute to an inclusive culture.
• Manage, coach and develop a small number of staff, with a focus on their performance.
• Make sure every team member has clear goals, regular feedback and timely, constructive appraisals.
• Make sure team members have learning and development objectives that build the skills the project needs.
• Lead staffing of teams and onboarding of new members.
• Build and maintain constructive, collaborative relationships with the client, other suppliers and third parties.
• Set up and enforce suitable project governance and technical quality standards across the project lifecycle.
• Manage project risks and issues, escalating them where needed.
• Make sure you and your team follow all confidentiality and non-disclosure policies and agreements, and protect information at all times.
• Help grow existing and new customer relationships by working with Sales, Account Leads and Account Management, contributing to proposals, procurement and customer engagement.
• Share project successes inside the company, with customers and through external industry channels.
• Know the contracts and commercial terms on our projects and make sure the company does not fall out of compliance.
• Support continuous improvement in the Management Capability.
• Stay across current thinking from the Technology, Experience Design and Consulting capabilities and help align the project with it.
• Encourage new ideas in technology and process, inside and outside the project.
• Help with recruitment to support steady organisational growth.

Requirements

• Experience delivering complex digital programmes in a consultancy, professional services or similar environment.
• Experience delivering digital projects and managing stakeholders in a complex setting.
• Experience working in Agile delivery teams.
• Eligible to achieve SC clearance, which requires living in the UK continuously for 5 years and passing background checks. This applies to the Public and Defence sectors.
• Experience balancing delivery outcomes, customer needs and commercial factors, including financial reporting and budget management.
• Experience leading, coaching and developing individuals and teams.
• Ability to work on customer sites, which may include travel when required.
• Experience planning capacity and building multidisciplinary teams for complex digital programmes.
• Desirable: experience delivering programmes in government, healthcare, defence or another highly regulated environment.
• Desirable: curiosity about emerging technologies, including AI, and willingness to explore how they can improve delivery effectiveness, team experience and customer outcomes.
• Desirable: business development experience, ideally including winning follow-on work from existing clients.
• Desirable: experience delivering digital transformation projects, and evidence of leading initiatives that improve management and leadership practice in a team or organisation.

Conditions

Location and travel: work on customer sites, with travel when required.

Equal opportunity: the company welcomes applicants from all backgrounds and will make adjustments to the recruitment process on request.