Field Engineering Specialist - Southern New Jersey

Description

The team supports laboratory customers for a research-focused healthcare company that discovers, develops and provides diagnostic and therapeutic products.

This is a field role for someone who enjoys solving technical problems and wants to affect patient care through the equipment customers depend on.

Responsibilities

• Travel to laboratory customers in your assigned territory and carry out installations and repairs on the company's products for your assigned product lines.
• Provide routine technical support and on-site service, and carry out preventative maintenance.
• Act as the main technical and service contact for customers.
• Diagnose and fix mechanical, hardware, software and system faults.
• Record all of your work and help improve quality, with customer satisfaction as the aim.

Requirements

• A high school diploma plus 2 years of technical school, or equivalent military training or work experience, is required.
• Five years of progressive experience repairing or servicing mechanical or system hardware and software, or networking and wireless networking, is necessary. A Bachelor's degree in a relevant field with 1-2 years of progressive experience can be used instead.
• You must complete training or certification as defined by RD Services Leadership and company policy.
• You must be able to travel, including overnight.
• Preferred: 8+ years of progressive experience, or a Bachelor's degree in a relevant field plus 4+ years of progressive experience.
• Preferred: advanced knowledge of electronics, electro-mechanical systems, information technology and basic chemistry.
• Preferred: you can act as an internal technical resource, support customers after hours and on weekends or holidays, and build strong customer relationships, which is essential.

Conditions

This is a field-based role with daily travel and up to 20% overnight travel, possibly more during training.

Living within 20 miles of Princeton, NJ is ideal.

You must be willing to work Monday to Friday, with weekend rotation and on-call duties.

Relocation benefits are not available for this role.

The expected salary range for the New Jersey primary location is $71,100 - 132,000. Final pay depends on experience, qualifications, geographic location and other job-related factors permitted by law.

Benefits

• A discretionary annual bonus may be available, based on individual and company performance.
• The role qualifies for the benefits described in the linked details.