ERP Business Systems Analyst

Description

The company makes products for market-leading brands, designing, building and delivering them across manufacturing.

This ERP Business Systems Analyst role is based in Austin, TX and reports to the manager.

The analyst keeps operational processes running so that IT services, systems and infrastructure meet business needs.

Responsibilities

• Monitor the hybrid cloud IT infrastructure day to day, acknowledge incidents in the incident tracking system and keep services running.
• Watch systems proactively for availability, capacity and performance.
• Take part in patch management and in IT business continuity and disaster recovery planning and testing.
• Write code to automate manual IT operations tasks where it makes sense.
• Write standard operating procedures for daily maintenance of applications and the systems beneath them.
• Monitor enterprise systems to confirm they are sized for changing business demands.
• Put backup and retention policies in place that keep data loss to a minimum when failures occur.
• Set up clear communication and feedback channels with customers, peers and cross-functional teams.
• Suggest software and hardware updates that improve system performance and reliability.
• Set and keep to budgets, schedules, work plans and performance requirements.
• Keep business applications performing, scalable, usable and available by defining support and monitoring processes, defining and driving SLAs, and running system tests.
• Research, design, code and test new systems and enhancements that fit IT project deliverables.
• Install, configure, administer and maintain business applications and their hardware to technical specifications so they run reliably.
• Gather requirements from various teams, write detailed program specifications and coordinate system implementation.
• Handle questions from system users and vendors, investigate and troubleshoot problems, and resolve them quickly and to users' satisfaction.
• Run change management, track changes and publish performance metrics.
• Protect the integrity and security of enterprise data across hybrid cloud environments, following business needs, industry best practices, and privacy, security and regulatory rules.

Requirements

• A bachelor's degree or equivalent experience and training is typically required.
• Ideally you have at least 1 to 2 years of related experience.
• A general understanding of system architecture concepts and methods.
• Basic skills in troubleshooting, log analysis and data analytics.
• Strong collaboration skills and enthusiasm for technical challenges and operations support.
• Preferred: experience with Baan V or another ERP system in a manufacturing environment.
• Preferred: experience with Packman or another SQL-based system.
• Preferred: customer service experience or work in support areas.

Conditions

The role is located in Austin, TX.

Applications are accepted for at least five days after the posting start date of 10-19-2026, and until the posting end date or until the position is filled. The posting may close earlier due to application volume.

Relocation is available for domestic moves only.

Visa sponsorship is available.

The company is an equal opportunity employer and selects candidates on merit, qualifications and abilities, without regard to protected characteristics.

Benefits

• Full range of medical, dental and vision plans.
• Life insurance.
• Short-term and long-term disability cover.
• Matching 401(k) contributions.
• Vacation and paid sick time.
• Tuition reimbursement.