Engineering Manager - Communications Platform

Description

The company is a global fintech headquartered in London that helps businesses move money across borders through FX, payments and lending.

It supports payments in 140+ currencies to 160+ countries, operates in 30+ regulated markets and has 40+ offices, with 2,000+ staff. Santander backs the company.

The company was founded in 2009 and has grown into a leader in fintech. It sells a proprietary platform that combines business accounts, hedging and financing in one place.

You would lead an engineering team that builds high-throughput, mission-critical communication channels for email, SMS, WhatsApp and other channels, along with the public website.

The role is based in the London office on a hybrid basis.

Responsibilities

• Coach engineers with specific feedback, clear growth paths and performance management.
• Turn unclear business goals into clear roadmaps, sequence the work, manage risk and deliver steadily at a sustainable pace.
• Lead architecture and design reviews for high-scale, event-driven transactional systems on AWS and BigQuery.
• Work closely with Product, Design and business domains to shape customer solutions and guide strategic trade-offs.
• Keep production stable, manage on-call loads fairly, and maintain testing standards, CI/CD and strong observability.
• Bring AI tools into development workflows safely, while staying fully responsible for the code you ship.
• Own client outcomes end to end, covering the experience, APIs, data and iteration, with trust and autonomy.
• Stay close to the code early on through pairing, reviews and shipping, then shift your focus to people and systems as the team grows.
• Build scalable, reusable platforms rather than one-off solutions, and value retiring technical debt and feature flags as much as shipping features.
• Guide the team on effective AI adoption and help design AI into the product.

Requirements

• Have proven experience managing and developing software engineering teams, with a record of mentoring and high delivery standards.
• Bring a solid computer science foundation and hands-on experience building and running distributed systems at scale on AWS, using event-driven architecture and APIs.
• Be able to define an interview bar, run rigorous hiring processes and recruit strong talent from scratch.
• Use AI coding tools hands on and hold clear views on how teams can use AI for productivity and product features.
• Focus on client value and pragmatic scoping, and apply strict discipline to money-movement systems, including idempotency and reconciliation.
• Speak and write fluent English, explain complex technical ideas clearly and align cross-functional teams.
• Have worked on scalable platforms that connect to and scale across several communication vendors.
• Have worked as an Engineering Manager or in a similar leadership role, leading and supporting engineers.
• Have experience in fintech or financial services.
• Have worked in a multi-channel, multi-product environment.
• Have a deep understanding of software development methodologies and best practices.
• Have experience with agile development processes.
• Communicate well, relate well to others and lead with strong skills.
• Solve problems and make decisions well.
• Have a genuine passion for technology and innovation.
• Nice to have: fintech, payments or regulated domain experience, experience on an early founding hub team, or web and mobile channel exposure.

Conditions

The role is hybrid in the London office: 4 days in the office and 1 day working from home.

The company is committed to inclusion and does not tolerate discrimination in any form.

Benefits

• Competitive package with a strong base salary, a performance-based bonus and comprehensive benefits suited to a senior leadership role.
• Clear leadership paths, senior mentorship and room to grow in both technical and organisational areas.
• Complex, intellectually stimulating problems with significant, measurable business impact.
• A high-end MacBook Pro and the tools the role requires.
• An inclusive, high-performing culture that rewards technical excellence, good decisions and constructive challenge.
• Desirable: experience building integrations with email, SMS and other communication channel providers.
• Desirable: knowledge of scaling public-facing website solutions.
• Desirable: experience working with marketing and sales teams to drive growth and retention.
• Desirable: familiarity with cloud platforms such as AWS, GCP or Azure, and containerisation technologies such as Docker or Kubernetes.
• Desirable: open-source contributions or a personal portfolio showing technical curiosity and skill.
• Desirable: experience with Domain-Driven Design and standardising communication patterns in a centralised architecture.