Operations Engineer (FTC)

Description

About Morningstar

Morningstar is a leading global provider of independent investment insights, serving both individual and institutional investors across public and private markets. Our offerings include a wide range of data, research, and investment management services, with $300+ billion in assets under management. Operating in 32 countries, Morningstar supports financial advisors, asset managers, retirement plan providers, and more with comprehensive investment solutions.

Responsibilities

• The Market Data team collect, store, and distribute real-time financial data from over 250 exchanges globally. As part of our ongoing platform transformation, we are migrating services and operational capabilities toward a cloud-based environment.
• We are looking for a Operations Engineer to join us on a 12 month fixed-term contract. You will monitor and support the Market Data application stack and infrastructure, working closely with teams in London and Mumbai, as well as development partners and third-party vendors, to investigate and resolve operational issues. You will help ensure strong monitoring coverage and operational visibility, deploy software changes, and contribute to infrastructure and cloud migration initiatives.
• Within the first 3-6 months, you are expected to operate independently within the support rota, confidently deploy changes, deliver meaningful monitoring improvements, and act as a trusted operational partner to development teams.
• This is not a pure development or platform engineering role. The focus is on operational excellence, service reliability, and ownership, with opportunities to influence tooling, automation, and process improvements as the platform evolves.
• Place of Work: This position is based in our London office.
• Hours of Work:  40 hours per week. Following an initial training period, the role includes participation in a shift rotation, which may involve late finishes, weekend work, and Public/Bank Holidays.
• Provide reliable 1st and 2nd line operational support across London and Mumbai, independently diagnosing and resolving the majority of issues and escalating complex or high-risk incidents where appropriate.
• Proactively improve monitoring, alerting, and operational visibility, implementing enhancements directly or working with development teams as required.
• Deploy, configure, and validate software changes to the Market Data application stack in line with established change and release processes.
• Respond to internal and external operational requests in a timely and professional manner, ensuring appropriate follow-through to resolution.
• Create and maintain clear, accurate operational documentation to support knowledge sharing and consistency.
• Participate in shift rotations, training, and operational activities consistent with the responsibilities of the role.

Requirements

• We’re looking for a technically capable Operations Engineer with strong troubleshooting skills and a service-focused mindset. In particular, you should bring:
• 2+ years’ experience in a Technical Operations, Production Support, or SRE-aligned role supporting live, business-critical systems.
• Solid experience with Windows Server environments and Wintel-based infrastructure.
• A working understanding of networking fundamentals and common protocols.
• Practical scripting or automation experience using PowerShell and/or Python.
• Hands-on experience with monitoring and observability tools (e.g. Splunk, New Relic, or similar).
• Exposure to CI/CD, infrastructure, or deployment tooling (e.g. GitHub, Bitbucket, Terraform, Kubernetes, Harness, or comparable tools), with the ability to learn new tooling as required.
• Experience supporting cloud-hosted services, preferably within AWS or hybrid environments.
• Strong written and verbal communication skills, and the ability to work independently while collaborating effectively across teams.
• Experience supporting financial services or market data platforms is advantageous but not essential.
• Base Salary Compensation Range
• GBP 36,300.00-48,766.66
• Bonus Target:
• 5% Annual
• We expect the compensation and target bonus for this role to fall within the stated range. The specific compensation offered will depend on the candidate’s qualifications, experience, and other job-related factors.
• Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
• 301MstarEurLtd Morningstar Europe Ltd (UK) Legal Entity