Engineer I, Field Service

Description

This is a field service engineer role for a company that makes sophisticated scientific instruments used in research and industry.

You will keep high-value analytical instruments, such as electron microscopes and chromatography systems, running at their best while building relationships with customers doing critical research.

Responsibilities

• Set up, service, and fix a wide range of high-value analytical instruments.
• Solve complex technical problems on site by combining engineering knowledge with customer service.
• Represent the company to customers and build lasting working relationships with them.

Requirements

• Bachelor's degree. You do not need prior experience for this level.
• Preferred: experience installing, troubleshooting, and repairing sophisticated analytical instruments.
• Preferred fields of study: engineering (electrical, electronics, mechanical, or biomedical) or a related scientific field.
• Advanced degrees or specialized certifications are a plus.
• Strong electronics and mechanical aptitude, with the ability to trace faults down to component level.
• Excellent customer service skills and a professional manner.
• Strong verbal and written communication.
• Demonstrated problem-solving and analytical thinking.
• Working knowledge of Windows, MS Office, and service management software.
• Ability to read and interpret technical diagrams, schematics, and documentation.
• Fluent English is required. Other languages are welcome.
• Valid driver's license and ability to travel up to 50-75%.
• Ability to lift up to 50 lbs and stand for long periods.
• Preferred: experience with ultra-high vacuum systems and high voltage equipment.
• Flexible hours and availability to respond to emergency service calls.
• You must be able to obtain the credentials needed to access customer facilities.
• Strong organization and time management skills.
• Works well both collaboratively and independently.

Conditions

Standard Monday to Friday schedule.

You must be able to lift 40 lbs without assistance.

Some personal protective equipment is required, such as safety glasses, gowns, gloves, lab coats, or ear plugs.

Estimated hourly pay for a position based in Massachusetts is $26.39 to $39.59.

This role may be eligible for a variable annual bonus based on company, team, and/or individual performance, in line with company policy.

Benefits

• U.S. employees and their families can choose from national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, commuter benefits, and tuition reimbursement.
• At least 120 hours of paid time off and 10 paid holidays each year.
• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance, plus short- and long-term disability under company policy.
• 401(k) retirement savings plan for U.S. employees.
• Employee stock purchase plan, letting eligible staff buy company stock at a discount.