Digital Presales Technology Consultant - Storage

Description

The role is hybrid, with an average of 2 days per week in an HPE office.

The company helps businesses connect, protect, analyze and act on their data and applications across edge and cloud environments.

This TecHub Consultant role sits in Services at job level TCP02 and supports the creation and delivery of technology solutions that meet customer business needs.

The consultant builds lasting customer relationships, keeps customers satisfied and brings the deepest product and technology expertise to deal pursuits.

Responsibilities

• Explain highly technical information clearly to audiences with different levels of knowledge.
• Hold technical discussions with requestors and customers.
• Build and keep current your knowledge of the company's technology and solutions, and deepen expertise in one area of specialization.
• Translate customer business goals into technical requirements, then propose and configure solutions that help customers reach them.
• Contribute to complex architecture, design and sizing by identifying site-specific parameters and constraints that affect the solution.
• Deliver your work within the agreed Service Level Agreement (SLA) and log it in the ticketing system.
• Manage customer expectations and respond to customer concerns in a professional way.
• Communicate technically with customers and partners.
• Learn about new products, features and resources on your own initiative.
• Take on extra tasks as you grow, such as product lead or coordinator roles that span your team and others.
• Share your knowledge and experience with peers.
• Train and coach new colleagues.
• Handle administrative work linked to these duties.

Requirements

• Bachelor's degree in IT or a related technical field.
• A proven IT background from work or education, with the ability to analyze technical information and explain it to different audiences.
• 1-3 years of experience in the technology industry with a focus on technical selling.
• Fluent written and verbal English.
• Analytical skills, with the ability to detect and solve problems.
• Solid technical skills in your assigned area of specialization.
• Good written and verbal communication skills.
• Basic project management skills.
• Good business and financial understanding.
• Knowledge of consultative selling techniques such as active listening, framing, whiteboarding and storytelling.
• MS Office.
• Basic knowledge of social media, blogging and similar information-sharing tools.
• Preferred: knowledge-based and experience-based industry certifications.

Conditions

Hybrid work, with an average of 2 days per week in an HPE office.

Based in Bulgaria or the Czech Republic.

The company is an equal opportunity employer that makes decisions based on qualifications, merit and business need, and it complies with laws on the use of arrest and conviction records; accommodation is available during the application and interview process on request.

Benefits

• Comprehensive health and wellbeing support covering physical, financial and emotional needs.
• Personal and professional development programs to help you reach career goals, from becoming a subject expert to moving into another division.