Digital Presales Technology Consultant - Storage

Description

This is a hybrid role: you will be in an HPE office on average 2 days per week.

The company provides edge-to-cloud services that help customers connect, protect, analyze and act on their data and applications, from edge to cloud.

The Tech Center Consultant gives technical support and leadership in building and delivering technology solutions that fit a customer's business needs, and keeps customer relationships strong. In deal pursuits you bring the deepest product and technology expertise in the sales organization.

Responsibilities

• Turn complex technical information into clear explanations for both technical and non-technical listeners.
• Lead technical discussions with requestors and customers, and recommend options based on your experience.
• Build and show deep technical knowledge of HPE technologies and solutions on your own, while developing a specialty area.
• Convert customer business needs into sound technical designs and configurations that meet their goals.
• Take an active part in complex architecture, design and sizing work, identifying site-specific parameters, risks and constraints.
• Deliver strong work within agreed SLAs, and track and record it accurately in the ticketing system.
• Manage customer expectations, raise concerns early, and propose ways to reduce risk when problems come up.
• Show technical credibility and professionalism in conversations with customers and partners.
• Keep up with new products, features and best practices, and make good use of available technical resources.
• Take on extra duties such as serving as a product or solution focal point, coordinating across teams, or supporting process improvements.
• Share technical knowledge and best practices with peers to raise the whole team's capability.
• Train, mentor and guide new colleagues and junior team members.
• Complete administrative and documentation tasks for your scope of work, with accuracy and efficiency.

Requirements

• A bachelor's degree in IT or a related technical field.
• A proven IT background, gained through work or study, with the ability to analyze very technical information and explain it to different audiences.
• 3-7 years of experience in the technology industry, focused on technical selling.
• Fluent written and spoken English.
• Strong analytical skills for spotting and solving problems.
• Solid technical skills in your assigned area of specialization.
• Good written and verbal communication skills.
• Basic project management skills.
• Good business and financial judgment.
• Working knowledge of consultative selling, including active listening, framing, whiteboarding and storytelling.
• Proficiency in MS Word, Excel and PowerPoint for technical documents and customer materials.
• Working knowledge of collaboration and knowledge-sharing tools such as SharePoint, Confluence and Teams.
• Familiarity with social media, blogging and internal content platforms used to share technical knowledge.
• Relevant industry or technology certifications are preferred, or in progress. (Optional)

Conditions

Hybrid work: on average 2 days per week in an HPE office.

Job level TCP03, within the Services function.

Based in Bulgaria or the Czech Republic.

The company welcomes applications from all qualified people, including those with disabilities. Accommodation requests can be made through the secure form linked in the posting.

HPE is an equal opportunity employer and makes decisions based on qualifications, merit and business need. It complies with laws on the use of arrest and conviction records.

Beware of recruitment fraud: HPE never charges a fee, never asks for bank details, national IDs or Social Security numbers through social media or chat, and all genuine roles come through official channels. Report suspected fraud to local authorities.

Benefits

• Health and wellbeing support covering physical, financial and emotional needs for team members and their families.
• Career development programs, including paths to become a knowledge expert in your field or to move into another division.
• A workplace with flexibility to manage work and personal needs, and an inclusive culture that values varied backgrounds.