Deputy Program Manager

Description

The company is growing fast and supports the DoD and other intelligence agencies worldwide. It builds mission-critical national security systems that serve warfighters, DoD leadership and the country.

The company is hiring a Deputy Program Manager based in Springfield, VA. This is an upcoming opportunity that depends on contract award.

As the second most senior contractor manager on NCCS 2.0, you will help the Program Manager run day-to-day delivery across all SOW areas and Task Orders. You will lead and oversee a geographically spread workforce, with focus on staffing, service delivery, performance, cybersecurity operations, escalations, reporting, subcontractors, transition and continuity of operations.

You will act for the Program Manager when needed to keep management steady, and you will lead the response to operational incidents, workload spikes, staffing changes and other critical events.

Responsibilities

• Help the PM direct NCCS 2.0 program work and Task Order delivery across all SOW areas.
• Act as the PM's main deputy and carry management duties when the PM is away or when parallel operations need delegated leadership.
• Coordinate daily work across network, cloud and platform, cybersecurity, service management, field engineering and support functions.
• Check that Tier 1 and Tier 2 staffing, plus designated Tier 3 support, meets Task Order requirements.
• Handle day-to-day workforce matters: staffing levels, schedules, vacancies, leave and backfill, EOD processing, clearances, suitability, certifications and reassignments.
• Work with recruiting, security, HR, corporate operations, subcontractors and Task Order leads to keep staffing at required levels.
• Help manage the contractor's workforce across NCR, DC1 and other DHS Component sites set up by Task Orders.
• Organise surge staffing and short-notice resourcing, including fly-away team readiness and deployment.
• Track SLA and KPI results, incident trends, service levels, staffing metrics, risks and issues, and escalate significant concerns to the PM.
• Manage escalations from Tier 1 and Tier 2 operations and designated Tier 3 SMEs so issues get proper management attention.
• Oversee subcontractors and teaming partners, tracking their staffing, performance and contract commitments.
• Support budget management, labor utilization, financial tracking, invoicing, ROM development, ODC tracking and Task Order financial reporting.
• Prepare inputs for Monthly Progress Reports, Monthly Financial Reports, staffing reports, performance metrics and other deliverables. The SOW requires monthly coverage of incident and problem management, configuration and asset management, service management, performance metrics, engineering progress, hardware and software inventories, and change and availability management.
• Keep risk, issue, action item, staffing, deliverable and performance trackers current and drive corrective actions to closure.
• Help develop and run Transition-In, Transition-Out, Business Continuity, Disaster Recovery, COOP, Staffing, Communications and Continuous Service Improvement plans.
• Run recurring program meetings, operational reviews and customer engagements, making sure actions are recorded, assigned and finished.
• Encourage standard processes, documentation, knowledge management and knowledge sharing across the workforce.
• Mentor Task Order leads, operations managers and Tier 1 and Tier 2 staff, and arrange senior SME reach-back for hard technical problems.
• Help implement and improve ITIL v4, CMMI for Services, NIST CSF and relevant DHS service management and cybersecurity processes.
• Stay aware of cybersecurity incidents, major outages, service degradations and operational risks, and coordinate management response and escalation when needed.
• Help the PM maintain good relationships with DHS OCIO and CISOD leadership, Components, subscribers, the CO and COR, and technical stakeholders.
• Carry out other management duties the PM delegates, consistent with the NCCS 2.0 SOW and individual Task Orders.

Requirements

• At least 5 years of overall cybersecurity management experience.
• Hold a Certified Information Systems Security Professional (CISSP) certification.
• Preferred: experience supporting large federal cybersecurity or IT programs.
• Preferred: experience with SOC, NOC or 24x7 operations.
• Preferred: experience managing workforces and subcontractors.
• Preferred: experience with service-level management, incident escalation, staffing and clearance coordination, and financial reporting.
• Preferred: experience with ITIL or service management, transition, continuity of operations, and leading geographically distributed technical teams.

Conditions

You must be a United States citizen holding an active Top Secret / SCI DoD security clearance to be considered.

Keep any security clearances at the level the client requires and any certifications the company or its clients or prime contractors request.

Salary range: $155,000 to $195,000 USD.

The company is an equal opportunity employer and does not use AI tools in its hiring decisions.

Benefits

• Paid time off and holiday pay.
• 401K with a 4% match.
• Medical, dental and vision insurance.
• Group life and AD&D insurance, plus voluntary life and AD&D coverage.
• Short-term and long-term disability coverage.
• Health savings account and flexible spending accounts for health and dependent care.
• Critical illness, accident and hospital indemnity insurance.
• Employee assistance program (EAP).