Teleservices Engineer/Architect, Journeyman

Description

The company builds mission critical national security systems for the DoD and other intelligence agencies around the world, and it is growing quickly.

This is a Journeyman-level Teleservices Engineer/Architect role based in Indianapolis, IN.

You must hold an active Secret clearance and be a United States citizen to be considered.

Responsibilities

• Provide platform engineering support for the DFAS CCE NIPRNet enclave.
• Handle Tier 3 DFASNow support tickets from intake to resolution.
• Help roll out new hardware and software.
• Assist with monitoring the CCE infrastructure.
• Support virtualization and directory services.
• Record technical solutions and work performed in the ticketing system.
• Take part in CCB change control processes.
• Support Teleservices infrastructure, including VoIP, fax, and conferencing systems.
• Work with senior engineers on complex technical problems.
• Help test and validate CCE changes.

Requirements

• At least 5 years of systems engineering experience.
• Windows Server administration skills, with the AZ-801 and AZ-802 certifications.
• Security+ certification.
• Experience with enterprise virtualization platforms.
• Working knowledge of Windows Server and basic Linux administration.
• Familiarity with MECM, SCOM, and other Microsoft management tools.
• Experience with Active Directory.
• Familiarity with VoIP and teleservices technologies.
• Experience with ticketing systems.
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Active Secret clearance.
• Ability to maintain the security clearance and certifications required by the client, by FEDITC, or by FEDITC's prime contractor or customer.
• Optional: CISSP certification (listed as an upgrade path).
• Optional: Azure administrator certification.
• Optional: VMware VCP certification.
• Optional: Experience with DFAS systems.
• Optional: Knowledge of DISA STIGs.
• Optional: VoIP or Unified Communications experience.
• Optional: PostgreSQL database experience.

Conditions

Work is based in Indianapolis, IN.

The company is an equal opportunity employer and makes employment decisions in line with applicable federal, state, and local law.