Customer Engineer 客戶技術支援工程師

Description

The company is a global leader in materials science and engineering solutions, supplying the foundation for nearly every new semiconductor chip and advanced display.

The equipment it builds and services supports AI and the commercialization of next-generation chips.

The team works on pushing the limits of materials science and engineering, in a supportive culture where you keep learning and growing your career.

Responsibilities

• Handle all standard service work at Tier I on your own, and standard Tier II work with help.
• Carry out routine preventive maintenance on schedule and complete quality repairs.
• Check the operational quality of system equipment on your own, and assist senior engineers when needed.
• Respond to fab issues by talking with other engineers and joining escalation calls.
• Confirm that the correct revisions of procedures and schematics are available, and follow all checklists, before starting work.
• Work toward best-known methods, use knowledge management systems, and follow all IP guidelines.
• Diagnose and resolve recurring technical problems, carry out escalation plans consistently, and handle day-to-day issues. Gain exposure to resolving systemic issues.
• Help prepare and present technical issues to internal and external stakeholders.
• Understand fundamental theory and read circuit diagrams with minimal help. Focus on one primary product and platform.
• Run projects that reduce costs and increase uptime.
• With help from senior engineers, apply diagnostic techniques, documentation and test equipment for testing. Use training and experience to identify some process, software or hardware problems in predictive maintenance.
• Take responsibility for full customer satisfaction in your work area. Help plan, communicate and coordinate support plans with customer management.
• Follow all safety procedures and show safety as a core value.
• Use digital analytics for troubleshooting and basic diagnostics. Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems. Install, maintain and upgrade equipment, and work directly with customers to keep operations running smoothly.

Requirements

• Have established skills for a range of day-to-day activities.
• Understand how your duties fit within your team and how your team works with others in the discipline.
• Solve typical problems in your own area without supervisor approval, choosing from established options.
• Affect your team through the quality of your services or information, following standard procedures. You will receive regular but moderate supervision and guidance.
• Communicate clearly to exchange information.
• Work without supervisory duties, managing your own workload.
• Physical demands: extensive walking and standing, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs, using hand and power tools, and working in noisy conditions. You must be able to distinguish colors.
• Work in a clean room wearing the required personal protective equipment, such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons and face shields.

Conditions

Location: Hsinchu, Kaohsiung, Linkou, Taichung or Tainan, Taiwan.

Full-time, regular assignment.

Travel of about 20% of the time.

Not eligible for relocation.

Clean room work requires the protective equipment listed above.

Benefits

• Programs supporting your health and wellbeing, and your personal and professional growth, at work and at home.