Customer Engineer - EPIC Center

Description

The company makes materials science and engineering equipment that goes into nearly every new semiconductor chip and advanced display made worldwide.

The equipment the team builds and services supports AI and the commercialization of next-generation chips, so the work sits at the base of the electronics industry.

Responsibilities

• Act as a trusted technical expert who installs and commissions advanced semiconductor equipment.
• Diagnose complex mechanical, electrical, software, and process problems.
• Perform preventative and corrective maintenance and upgrades on advanced systems, including electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Use digital analytics and basic diagnostic methods to assess and fix technical issues.
• Serve as the direct liaison with customers, giving support and technical guidance.
• Work with engineering, manufacturing, and customer teams to build solutions.
• Help customers get the most performance, productivity, and uptime from their tools.
• Work on equipment used to make chips for AI, cloud computing, electric vehicles, medical devices, and consumer electronics.
• Expect a different day every time, with no two days alike.

Requirements

• Hold an Associate degree, military technical training, field service experience, or a trade certification.
• Have 4 to 7 years of work experience in the semiconductor industry or another equipment support industry.
• Show strong mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
• Know hand tools and how to use them correctly, including digital multimeters.
• Communicate clearly in writing and in speech.
• Have basic skills in Microsoft Excel, Word, and PowerPoint.
• Hold a valid driver's license and be able to obtain a passport if travel is required.
• Meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols.
• Backgrounds the team welcomes include semiconductor equipment, field service engineering, military electronics and nuclear programs, robotics and automation, aerospace and defense, manufacturing engineering, electrical engineering, mechanical engineering, mechatronics, industrial maintenance, and technical support and service operations.
• Enjoy troubleshooting, problem-solving, and hands-on work with complex equipment.
• Work well in fast-paced, technology-driven settings and enjoy learning new technologies.
• Be able to walk extensively, stand for long periods, work in tight spaces, bend, squat, twist, kneel, reach, climb stairs and ladders, and work at height.
• Be able to lift up to 35 lbs, tell colors apart, work safely around electricity, and work in noisy environments.
• Use hand and power tools and wear clean room PPE such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Conditions

Full-time, regular assignment based in Santa Clara, CA.

Pay range is $42.50 - $58.90.

Relocation is not offered.

Pay depends on location, hire grade, job knowledge, skills, experience, and fairness to current team members.

The posted range for sales roles is the target total cash range, meaning base salary plus target bonus at 100% goal achievement.

This is a hands-on role at the EPIC Center in Santa Clara, not a desk job.

Work directly with advanced semiconductor equipment and leading customers on technology that shapes AI, autonomous vehicles, advanced computing, and next-generation electronics.

The team offers a supportive culture where you can keep learning and grow your career.

Benefits

• A comprehensive benefits package.
• Health and wellbeing programs that support personal and professional growth at work and at home.
• Possible participation in a bonus and stock award program, where applicable.