The company makes search AI technology that helps people find the answers they need in real time, across all their data and at scale.
Its cloud-based offerings cover search, security and observability.
This is a principal role working directly with Enterprise and Strategic clients, where you help them understand and get the most value from the company's solutions and build lasting relationships. The team works collaboratively.
Responsibilities
Judge the value a solution offers a client, and show where its benefits apply.
Estimate the ROI of proposed implementations and examine client business problems to recommend a fitting solution.
Build and present findings to stakeholders, and run workshops that explore benefits and get everyone aligned on value.
Work with cross-functional colleagues to uncover client needs and possible solutions, and help write proposals so the whole organization presents one message.
Design and carry out value delivery plans for each client, then track results, report on them and use the insights to improve the value propositions.
Run client workshops to agree goals, and review processes to raise client satisfaction and make sure value is realised.
Lead thorough business value reviews for key initiatives and write detailed business cases that guide investment and resourcing.
Study market data and client feedback to strengthen those reviews, gather input from stakeholders, and present findings and business cases to executive leadership.
Requirements
At least 5 years in client-facing roles within a technical environment.
Awareness of industry trends and good practice in technology solutions.
At least 5 years in value engineering, management consulting or a similar strategic customer-facing role in enterprise software.
Track record of building and delivering complex business cases to C-suite executives at global enterprises.
Advanced experience with value-based selling methods.
Ability to find and rank use cases, put improvements in place, and act as a change agent by setting up a value delivery model for customers.
Project management across several workstreams, including scope, expectations, timelines and delivery.
Strong analytical and problem-solving skills, and the ability to make decisions when guidance and circumstances are unclear.
Competence in financial modelling and ROI analysis.
Proven record of delivering measurable value for enterprise or strategic clients.
Experience running high-impact workshops that link client goals to solutions.
Experience presenting to C-suite executives and turning complex technical ideas into business value.
Experience with business value assessment techniques.
Travel to meet clients is required, about once a month.
Expert knowledge of change process management, search, observability and security technologies (preferred).
Preference for experience in high tech, manufacturing, retail or financial services (preferred).
Conditions
Pay is a base salary plus a variable part, which together make up On-Target Earnings (OTE), on a 75/25 base to target variable mix.
The range covers the lowest to highest OTE the company in good faith expects to pay at posting time. Actual pay may fall outside it and the range may change.
Placement within the range depends on education, qualifications, certifications, experience, skills, location, performance and business needs.
The company is distributed, with flexible locations and schedules for many roles. It welcomes applicants with disabilities and makes accommodations on request.
Export rules apply to the company's technology. If you are located in or are a national of Belarus, Cuba, Iran, North Korea, Syria or Russia, including the annexed Ukrainian regions, an export license may be required as a condition of employment. Nationality does not affect eligibility.
Benefits
Eligible for the company's stock program in addition to cash pay.
Company match into a 401k, dollar for dollar up to 6% of eligible earnings.
Pay set by the work you do, not your previous salary.
Health coverage for you and your family in many locations.
Generous annual vacation allowance.
Company match of up to $2000 (or local currency equivalent) for financial donations and volunteering.
Up to 40 hours each year for volunteer projects.
At least 16 weeks of parental leave.
Wellbeing-focused benefits that are broadly similar across regions.