Customer Engineer III

Description

The company is a global leader in materials science and engineering. Its solutions sit beneath nearly every new semiconductor chip and advanced display made worldwide.

Its equipment is central to AI development and to bringing next-generation semiconductor chips to market.

The team's work moves technology forward and sits at the base of the electronics industry.

Responsibilities

• Act as the direct contact for customers, working with them to install, maintain and upgrade equipment.
• Carry out preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, gas and plating systems.
• Troubleshoot using digital analytics and basic diagnostic methods, with help from senior Customer Engineers when needed.
• Work with senior Customer Engineers and customers to learn roadmaps, process flows, inflection points, requirements and business challenges.
• Coordinate with factory staff and internal technical teams on customer-required work and system support.
• Join escalation meetings to track issues, push corrective actions and update customers and management.
• Represent the company professionally and proactively, keeping customer satisfaction and operational excellence high.
• Train, mentor and guide junior Field Service Engineers (Customer Engineers).

Requirements

• Completion of an Associate degree, military technical training, field service experience or trade certification.
• Bachelor's degree preferred.
• 4-7 years of experience in the semiconductor industry or another equipment support industry.
• Hands-on experience with software-controlled vacuum, wet chemistry (plating) or dry chemistry (PVD) equipment.
• Solid knowledge of hand tools and their correct use, including digital multimeters.
• Clear written and spoken communication.
• Basic skill in Microsoft Excel, Word and PowerPoint.
• Valid driver's license and the ability to obtain a passport if travel is required.
• Ability to work in a clean-room environment.
• Ability to meet all on-site requirements, including safety, environmental guidelines and COVID-19 protocols.
• Physical demands: frequent walking, extended standing, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., distinguishing colors, working with electricity, tolerating noisy settings, and using hand and power tools.

Conditions

Salary range: €62,400.00 - €85,800.00.

Salary depends on location, hire grade, job knowledge, skills, experience and internal equity with current team members.

For sales roles, the posted range is the Target Total Cash (TTC) range: base salary plus target bonus at 100% goal achievement.

Location: Graz, AUT.

Full time, assignee / regular employee.

Travel: 25% of the time.

Relocation eligible.

Clean-room work usually requires personal protective equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons and face shields.

Benefits

• A comprehensive benefits package.
• Possible bonus and stock award participation, as applicable.
• Wellbeing programs covering work, home and life beyond.
• A supportive culture for learning, developing and growing your career while taking on challenges.