Customer Engineer - Installation & Warranty (CVD tools)

Description

The company is a global leader in materials science and engineering solutions, used in nearly every new semiconductor chip and advanced display worldwide.

Its equipment supports AI and the commercialisation of next-generation semiconductor chips.

This role sits in the Service department and covers installation and warranty work on CVD (chemical vapor deposition) machines at customer sites, working on the latest high-tech tools.

Responsibilities

• Act as the direct contact for customers, working with them to install, maintain and upgrade equipment.
• Hold daily meetings with the customer to agree on priorities.
• Prepare new tools before they arrive on site.
• Troubleshoot equipment with the US business unit and escalate issues when needed.
• Manage spare parts.
• Plan installations, set priorities, supervise installation teams and keep the installation schedule so work finishes on time (cycle time).
• Write intervention reports for customers and track installation milestones.
• Carry out preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems, using digital analytics and basic diagnostic techniques.
• Handle problems that arise during the warranty period.
• Drive continuous improvement and lessons learned, working with quality teams.
• Keep building your skills on the company's new technologies.

Requirements

• Hold a Master's degree or an engineering school diploma, with at least 3/4 years of experience in a similar position.
• Have a strong interest in technical work and enjoy working in the field.
• Work independently on maintenance tasks and prepare diagnostics.
• Be proficient with office software.
• Communicate technical information clearly with international technical support.
• Use English well enough to follow technical procedures and communicate orally and in writing with colleagues, customers and suppliers abroad.
• Be able to walk extensively, stand for long periods, work in tight spaces, bend, squat, twist, kneel, reach, climb stairs and ladders, and work at height.
• Distinguish colours, work with electricity, and use hand and power tools.
• Work in a noisy environment, which may be hard for people sensitive to noise.
• Wear the required clean room personal protective equipment: coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons and face shields.

Conditions

Full-time, regular assignee position.

Based in Bernin, France.

Travel is required for 20% of the time.

Relocation is not offered.

The salary range is €46 400,00 - €63 800,00, set by location, hire grade, job knowledge, skills, experience and internal equity with current team members.

For sales roles, the posted range is the Target Total Cash (TTC) range, the sum of base salary and target bonus at 100% goal achievement.

Benefits

• A comprehensive benefits package.
• Health and wellbeing programmes covering work, home and life beyond.
• Learning and career development support in a supportive team.
• Possible participation in a bonus and a stock award program, as applicable.