Customer Engineer – International Development Program (m/f/d)

Description

The company is a global leader in materials science and engineering. Its equipment forms the base of nearly every new semiconductor chip and advanced display, and it plays a key role in AI and next-generation chip production.

The program starts with onboarding and foundational training, and you will then train on the company's equipment, cleanroom practice, and customer support.

Training covers semiconductor manufacturing technologies, advanced vacuum and plasma systems, equipment diagnostics, customer-facing technical support, cleanroom operations, installation and optimisation of complex manufacturing tools, and work across an international engineering organisation.

Responsibilities

• Act as the direct contact for customers, working with them to install, maintain, and upgrade equipment.
• Carry out preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Learn to install, maintain, and troubleshoot semiconductor equipment, starting with routine preventive maintenance under experienced engineers.
• Use digital analytics and basic diagnostic methods, along with structured troubleshooting, to find equipment faults.
• Support equipment installations, system start-ups, and hardware and process start-up activities.
• Take part in technical training and certification programs.
• Work with customers and internal teams to solve technical problems.
• Follow safety, quality, and operating procedures at all times.
• Use knowledge management systems and best-known methods.
• Contribute to continuous improvement aimed at equipment uptime and customer satisfaction.

Requirements

• Hold an associate degree, bachelor's or master's degree, mechatronics qualification, military technical training, trade certification, or equivalent technical education.
• Have 0-3 years of experience in field service, maintenance, installation engineering, manufacturing support, automation, electronics, mechanical engineering, or semiconductor manufacturing.
• Read and interpret electrical and mechanical schematics.
• Solve basic technical problems and troubleshoot with a structured approach.
• Show mechanical aptitude across pneumatics, hydraulics, electronics, vacuum systems, or thermodynamics.
• Be familiar with hand tools, power tools, and basic test equipment.
• Communicate clearly in speech and writing.
• Have basic skills in Microsoft Excel, Word, and PowerPoint.
• Hold valid authorisation to live and work in Germany, and be able to return to Germany after the Taiwan training assignment.
• Hold a valid driver's license.
• Meet customer site requirements, including safety, environmental, and health protocols.
• Build technical knowledge of semiconductor equipment and cleanroom operations, along with a basic understanding of electrical, mechanical, vacuum, pneumatic, or automation systems.
• Show the willingness and ability to learn maintenance, troubleshooting, and repair methods, and build proficiency on the company's equipment through structured training and mentoring.
• Understand how your own work supports team and customer success, with a customer-focused approach and commitment to quality.
• Work well in customer-facing settings and with cross-functional teams.
• Apply structured troubleshooting with guidance from senior engineers, spot routine faults and follow set procedures, and escalate complex issues appropriately while learning through coaching.
• Deliver reliable work on assigned tasks, support uptime, customer satisfaction, and team goals, and follow procedures while growing your independence.
• Show quick learning and curiosity, emotional maturity and resilience, and respect for procedures and safety.
• Adapt to international assignments and multicultural teams, communicate and collaborate well, and keep working effectively at the pace of semiconductor manufacturing.
• Preferred: experience working in cleanrooms.
• Preferred: exposure to semiconductor manufacturing or semiconductor equipment.
• Preferred: experience with electrical, mechanical, pneumatic, vacuum, automation, robotics, or process systems.
• Preferred: an international outlook and willingness to work in multicultural teams.

Conditions

Salary range: €52,000.00 - €71,500.00.

Based in Dresden, Germany.

Full-time position, regular employee type, assignee.

Travel up to 20% of the time, higher during the first 18 months.

Relocation is not offered.

The role supports one of the company's most strategic customers in Europe.

After onboarding and foundational training in Dresden, you will spend 12 months on an international assignment in Taiwan at an advanced fabrication site, gaining field experience and working with global specialists.

On return to Dresden, you will help start up and run a major new greenfield semiconductor fabrication facility.

Pay depends on location, hire grade, job knowledge, skills, experience, and internal equity. Bonus and stock award eligibility applies where relevant.

For sales roles, the posted range is the Target Total Cash range, meaning base salary plus target bonus at 100% goal achievement.

Benefits

• Discretionary incentive bonus.
• Monthly additional allowance.
• Employee stock programs, where applicable.
• Company pension plan.
• Tuition assistance program.
• Wellness benefit.
• Comprehensive benefits package.
• Extensive technical and product training.
• Career development and progression opportunities.
• International customer exposure and travel experience.
• Work at the forefront of semiconductor innovation.