Customer Engineer II

Description

The company is a global leader in materials science and engineering. Its solutions sit behind nearly every new semiconductor chip and advanced display made worldwide.

Its equipment helps advance AI and speeds the commercial launch of next-generation chips. The work covers advanced packaging.

Responsibilities

• Work alongside Senior Field Service Engineers (Customer Engineers) to install, maintain and upgrade customer equipment.
• Troubleshoot using digital analytics.
• Assess equipment faults with basic diagnostic methods, taking guidance from Senior Field Service Engineers (Customer Engineers) on harder problems.
• Carry out preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems. Training is provided.
• Act as the direct point of contact for customers, coordinating and communicating with them.
• Take on other duties as assigned.

Requirements

• Hold an Associate degree, military technical training, field service experience, or a trade certification.
• Have 1-2 years of work experience in customer or field service support, or in a related technical field.
• Read and interpret electrical and mechanical schematics.
• Have experience diagnosing and resolving basic technical problems.
• Show basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum or thermodynamics.
• Be comfortable with hand tools and their correct use, including digital multimeters.
• Communicate clearly in writing and verbally.
• Have basic skills in Microsoft Excel, Word and PowerPoint.
• Hold a valid driver's license and be able to obtain a passport if travel is required.
• Meet all on-site requirements, including safety, environmental guidelines and COVID-19 protocols.
• Preferred: 2-4 years of work experience in customer or field service support, or in a related technical field.
• Physical demands: frequent walking, long periods of standing, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., distinguishing colors, working with electricity, working in noise that may be hard for some people with noise sensitivity, and using hand and power tools.
• The work often takes place in a clean room, requiring personal protective equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons and face shields.

Conditions

Full-time regular assignee role based in Billerica, MA.

Travel is required 50% of the time.

Relocation eligible.

Pay range is $31.00 to $42.40. The offer depends on location, hire grade, job knowledge, skills, experience and internal equity with current team members.

For sales roles, the posted range is Target Total Cash, meaning base salary plus target bonus at 100% goal achievement.

Benefits

• A comprehensive benefits package, with programs supporting health and wellbeing at work, at home and beyond.
• Support to learn, grow your career and take on challenges.
• Possible participation in a bonus program and a stock award program, where applicable.