Content Designer II

Description

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

At Affirm, we’re reimagining how people access and experience financial products. Our commitment to clarity, honesty, and empathy fuels every design decision across all of our user experiences. We’re looking for a Content Designer II to help create clear, useful, trustworthy, and compelling product experiences that make it easier for people to understand and use Affirm.

In this role, you’ll work as an embedded partner on a product team, collaborating closely with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience. You’ll help design and improve product experiences from discovery through launch, experimentation, and optimization, with a focus on both thoughtful content strategy and precise UX writing.

You’ll bring strong writing skills, customer empathy, and product thinking to important product work. You’ll ask thoughtful questions, explain your rationale clearly, and advocate for simple, transparent experiences that help customers make informed decisions. You’ll use content strategy, systems thinking, and UX writing to help teams create experiences that are simple, transparent, and customer-centered.

You’ll also contribute to Affirm’s growing Content Design practice by sharing feedback, participating in team rituals, helping strengthen guidelines and patterns, and partnering with other content designers. This role is ideal for a collaborative, curious, and customer-oriented content designer who is ready to grow their craft while making meaningful contributions to product experiences.

Responsibilities

• Contribute content design to product work, shaping user flows, information architecture, content hierarchy, UX writing, and customer communications across web and native app experiences.
• Work cross-functionally with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience from early ideas through launch and optimization.
• Help teams understand customer problems, identify content and usability opportunities, and make thoughtful decisions about how product experiences should work and communicate.
• Write clear, accurate, concise, and human product content across in-product flows, notifications, emails, text messages, prototypes, and other customer touchpoints.
• Use research, experimentation, customer feedback, and data to improve content decisions, usability, and customer understanding.
• Participate in design sprints, critique, content reviews, and product discussions as an advocate for clarity, accessibility, and content-first design.
• Help strengthen Affirm’s content design practice by contributing to style guides, writing guidelines, reusable patterns, team artifacts, and shared ways of working.

Requirements

• 2+ years of experience in content design, UX writing, content strategy, information architecture, or a related field, with experience designing for web and native digital products.
• A portfolio that shows strong UX writing craft, strategic thinking, and shipped product experiences across in-app, web, or other customer touchpoints.
• Strong understanding of UX writing, information architecture, content hierarchy, usability, accessibility, research, experimentation, and product development.
• Ability to work independently on defined projects, navigate ambiguity with support, connect content decisions to customer needs and business goals, and move work forward with care.
• Experience collaborating with PMs, designers, researchers, engineers, legal, compliance, marketing, or brand partners to shape clear and effective product experiences.
• Clear communication skills, including the ability to explain rationale, invite feedback, build alignment, and advocate for the customer.
• Nice to have: experience in financial services, regulated industries, native app experiences, design systems, lifecycle communications, or AI-enabled content workflows.

Conditions

Base Pay Grade: J

Equity Grade: UK 4

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure based on a variety of factors, including location, experience, and job-related skills.

Base pay is part of a total compensation package that may include monthly stipends for health, wellness, and tech spending, and benefits including 100% subsidized medical coverage, dental, and vision for you and your dependents. In addition, employees may be eligible for equity rewards offered by Affirm Holdings, Inc.

GBR base pay range per year : £80 ,000 - 118,000

LI-Remote

Remote-first with flexibility built in

Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

Benefits

• Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
• We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
• For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.