Business Analyst (Journeyman)

Description

The company is hiring a full-time journeyman business analyst for the Global Mission Operations Support (GMOS) contract, which supports the Department of State.

The contract modernizes and maintains applications and infrastructure through an integrated IT service management approach.

You will work alongside experienced staff on a high-performing team.

Responsibilities

• Build dashboards for portfolio teams showing near-real-time agile metrics, including sprint progress, release burn-up, velocity trends and dependencies.
• Write monthly contract status reports covering epics, feature milestones, action items and risk mitigation.
• Produce weekly activity and project status reports on sprint results, backlog work, release priorities and capacity planning.
• Create quarterly spend plans that project 12 months of resource capacity by sprint and release, with labor category allocation and budget variance analysis.
• Maintain the enterprise service portfolio and catalog for agile products in ServiceNow, keeping roadmaps and release schedules accurate.
• Analyze engineering requirements from portfolio teams, including user story technical specifications, infrastructure capacity planning and CI/CD pipeline support.
• Assess infrastructure architecture for portfolio teams, covering technical debt reduction impacts and cloud migration feasibility.
• Set up performance management plans with service-level objectives (SLOs) and drive improvements based on retrospectives.
• Work with cross-functional teams on operational readiness checklists for releases, recording acceptance test results and transition requirements.
• Write trip reports on portfolio team travel, including sprint planning sessions and stakeholder meetings, and the actionable knowledge gained.

Requirements

• A bachelor's degree plus 4 years of experience in a related field such as business analysis, systems analysis, IT project management, agile portfolio management or IT service delivery. Equivalent experience is considered.
• A Top Secret clearance that is currently active.
• Proven work with Agile methods (Scrum, SAFe or Kanban), portfolio management practices and agile metrics analysis.
• Demonstrated skill in building status reports, dashboards and executive documents for IT portfolios and programs.
• Experience with Jira, Confluence and ITSM platforms such as ServiceNow.
• Strong stakeholder management and communication skills, with the ability to turn technical concepts into business-focused deliverables.
• Desired: prior experience supporting federal agencies, especially the Department of State.
• Desired: professional certifications such as CBAP, PMI-PBA, SPC or CSP.
• Desired: experience with data visualization tools (Tableau, Power BI), DevOps practices, CI/CD pipelines and cloud platforms (AWS, Azure).
• Desired: knowledge of federal IT investment management, Earned Value Management (EVM) and support for agile transformation initiatives.

Conditions

Full-time, regular position.

A minimum of Top Secret clearance is required to start.

Local travel of up to 10%.

Salary range is $86,600 to $181,800, depending on location, federal contract labor categories and wage rates, prior experience, skills, education and certifications.

Benefits

• Healthcare, wellness, financial, retirement, family support, continuing education and time off benefits.
• Flexible time off that lets you take the time you need.
• Learning resources to help you pursue your career goals.