Associate IT Consultant - Service Desk (German Speaking) - CTBC

Description

The team is hiring an Associate IT Consultant for first-line support in its service desk, based in Timișoara, Romania.

You will be the first contact for end users, finding and fixing technical problems while staying calm and helpful. The role requires fluent German to serve a varied client base.

The company is a tire manufacturer and industry specialist, founded in 1871, with 2025 sales of €19.7 billion and about 78,000 staff in 54 countries and markets. Its materials sector has about 20,000 employees (as of March 2026) at more than 60 sites, sales of about 6.0 billion euros in 2025, and core branches in Asia, Europe, and North and South America.

Responsibilities

• Answer technical questions from end users by phone, email and the ticketing system.
• Diagnose and resolve hardware, software and connectivity faults promptly.
• Record every support contact in the ticketing system with accurate, detailed notes.
• Pass complex issues to senior support or specialist teams when needed.
• Help new users get started and explain company systems and applications.
• Carry out routine maintenance and system updates as instructed.
• Explain technical matters in plain language to non-technical users, with patience.
• Juggle several requests at once, set priorities and stay professional throughout.
• Share knowledge with colleagues and help improve service desk processes.
• Follow IT policies, procedures and security rules.

Requirements

• Fluent German, spoken and written, plus working English.
• Proven experience in an IT service desk, help desk or technical support role.
• Solid knowledge of Windows and basic IT infrastructure.
• Hands-on experience with ticketing and service desk management tools.
• Strong troubleshooting and analytical skills, with attention to detail.
• Good communication skills and a customer-focused approach.
• Able to work efficiently under pressure and manage multiple priorities.
• You can solve problems and want to keep learning new technologies.
• Preferred: ITIL certification or foundational knowledge of IT service management.
• Preferred: experience with remote support tools and enterprise systems.
• Preferred: languages beyond German and English.

Conditions

Hybrid work arrangement based in Timișoara.

Applicants of any background are welcome to apply.

Benefits

• A 13th salary, paid once a year in December.
• Meal tickets worth 40 RON.
• Private health insurance with a medical subscription through Signal Iduna.
• Referral bonus for candidates you recommend who are hired.
• Book lending, with books delivered to the office.
• A sports benefit through the 7Card.
• Discounts with partner vendors on products, services, restaurants and kindergartens.
• A bonus for improvement ideas submitted through the internal program, with the amount set by the CIM team.
• Extra free days for your own or your child's wedding, or when you become a parent.
• A bonus when your family grows with a newborn.
• Free days and case-by-case financial support in difficult life events.
• 22 vacation days a year, plus 1 more from your third year, and 1 more at 15 and 20 years, up to a maximum of 29 days.
• Professional development opportunities within the company.
• A multicultural workplace with colleagues from many nations and languages.