21GRAMS - Experience Designer

Description

The company is a global agency offering healthcare communications and marketing services, with clients that include leading pharmaceutical and biotech companies.

The team combines scientific depth, human-centred creativity, and AI-driven insights to work on healthcare problems.

The company is certified as a Great Place to Work.

The role is entry to mid-level and supports creative and digital experience work for clients across the agency.

You will balance independent work with teamwork to find creative solutions based on quantitative and qualitative research.

The team wants people who enjoy hard problems and who can help others think strategically about experiences in new ways.

Newcomers and experienced professionals are both welcome if they care about healthcare and connection.

Responsibilities

• Own UX and design deliverables: wireframes, prototypes, functional annotations, experience strategy, customer journeys, sketches, and full comp designs.
• Run user research, usability testing, heuristic analysis, and competitive analysis.
• Take part at every stage, from research through concepting, prototyping, and implementation.
• Apply consumer needs, brand guidelines, and strategic insights across a range of digital solutions.
• Review and contribute to design work alongside the creative teams.
• Champion human-centred design methods and ways of thinking.
• Guide teams toward new methods and push their thinking further.
• Track digital design trends, tools, and technology across industries, with a focus on healthcare.
• Present ideas and concepts to internal teams.
• Keep solutions consistent and easy to use.

Requirements

• 2-5 years of experience creating and designing complex digital products or experiences.
• Interest in healthcare and medicine.
• Strong problem-solving skills and enjoyment of new challenges.
• Clear spoken communication and strong writing skills.
• Knowledge of general SEO and ADA guidelines.
• Enthusiasm for changing the landscape and finding creative answers.
• Comfortable working independently with ambiguity and uncertainty.
• Able to think ahead, multitask, and set priorities in a fast-paced setting.
• Precise eye for design and close attention to detail.
• Produce clean, organized deliverables that follow style guidelines.
• Adaptable and resilient, willing to adjust scope, responsibilities, and focus as the company grows.
• Proactive, driven, and resourceful, with strong prioritization skills and a interest in working with data.
• Organized self-starter who can work independently and meet tight deadlines.
• Connect with the company values: Best Together, Impact-Obsessed, Excellence Expected, Evolve Always, and Accountability with an 'I'.

Conditions

This is a hybrid or remote role based in any US office (New York City, Boston, Chicago, Carmel, Lambertville, or San Francisco) or remote within the US, depending on team and business needs.

Work arrangements vary by role and location. Some positions are hybrid or remote, while others require regular in-office presence, including certain teams and regions such as some UK operations.

Employees within a one-hour commute of a company office attend in person two days per week, either at an office or onsite with clients.

Employees in regions without a nearby office may work remotely and meet in person through the year for collaboration, culture, learning, and team connection.

Additional flexibility can be discussed with your recruiter and the HR team.

Your recruiter will explain the expectations for the role during the interview process.

The pay range is the amount the company expects to pay at the time of posting. Pay is set by job-related, non-discriminatory factors such as experience, skills, certifications, and location, and the range may change at any time.

Do not share personal or financial information or make payments to anyone claiming to represent the company unless they have been verified.

Benefits

• Benefits and perks are tailored to your region.
• Free snacks in offices in key markets.
• Generous holiday and paid time off.
• Options for private medical, dental, and vision plans.
• Support for saving for the future.
• Mental wellness coaching and support.
• Access to more than 13,000 online classes through LinkedIn Learning.