Senior Associate, UX Design

Description

The company designs, builds, manages and modernizes mission-critical technology systems that people rely on daily.

The team is a global group of designers, engineers, writers, researchers and strategists. It helps clients make sense of complex systems and build adaptive experiences that suit their users and grow their business.

The company is a technical services provider with about 70,000 employees in more than 60 countries. It serves 75% of the Fortune 100 and offers advisory, implementation and managed services.

Responsibilities

• You will own significant parts of client design workstreams, from research and requirements through detailed design, high-fidelity visual design, prototyping and delivery.
• You will work with lead designers and with clients to learn about their users and business, and present your work in design reviews.
• You will collaborate with engineering, data and consulting teams to create a cohesive experience.
• You will use stakeholder and user feedback to iterate on solutions until they meet a high standard of quality and usability.
• You will map journeys and build service blueprints that cover both human and AI actors.
• You will design human-in-the-loop hand-off moments and interaction patterns for non-deterministic systems, including latency, ambiguity, uncertainty and errors, so users stay informed and in control.
• You will prototype and test human and AI interactions with real users and form your own view of where automation helps people and where it does not.
• You will also work on dashboards, web and enterprise applications, design systems, service design and client workshops.
• Clients may require proof of COVID-19 vaccination for work at their sites. Those who believe they are eligible may apply for a medical or religious accommodation before employment starts.

Requirements

• Solid grounding in human-centered design methods and mindset, shown through a portfolio of client, enterprise or product work.
• Ability to design user flows, journeys and interfaces that are easy and satisfying to use, based on common interaction patterns and how people think and behave.
• Experience creating journey maps and service blueprints for multi-actor systems, including ones where some actors are AI agents.
• Hands-on experience designing AI-driven features or agentic experiences, such as human/AI flows, hand-off moments, or interfaces that handle uncertainty and errors. You can show this work and explain your decisions.
• Ability to plan and run generative and evaluative research and turn findings into design decisions.
• Fluency in Figma or similar tools, with low to high fidelity prototypes, including prototypes of AI-assisted interactions.
• Experience working directly with clients or business stakeholders, presenting work and changing your approach when feedback or constraints required it.
• Experience facilitating workshops and collaborative sessions, and explaining design decisions clearly and persuasively.
• Strong visual design craft in typography, layout, color, hierarchy and iconography, producing polished high-fidelity interfaces within and contributing to design systems. Strong information design and visual communication skills, shown in your portfolio.
• Design for accessibility, inclusion and appropriate transparency in AI-driven features. Use of AI-powered design and research tools in your work, without lowering quality.
• Preferred: 3, 5 years of experience in experience design or a related field.
• Preferred: experience in enterprise, agency or consulting environments.
• Preferred: exposure to IT infrastructure or other complex technical domains.
• Preferred: background in human behavior or applied social sciences.
• Preferred: experience working closely with AI/ML engineering teams.
• Preferred: familiarity with AI-assisted design and prototyping tools, such as Figma Make, Miro AI, Lovable or similar.

Conditions

Senior Associate, UX Design, based with the company Vital US.

The role is not AI-only. It is a generalist design role that extends human-centered methods into agentic systems.

Equal opportunity: the company welcomes people of all cultures, backgrounds and experiences.

Benefits

• Access to state-of-the-art resources and work with Fortune 100 clients.
• Benefits that offer choice, reflect employee diversity, and support you and your family through major life moments wherever you are.
• Learning programs with access to certifications from Microsoft, Google, Amazon, Skillsoft and others.
• Company-wide volunteering and giving platform to donate, start fundraisers, volunteer and search over 2 million non-profit organizations.
• Referral route: if you know a current employee, select 'Employee Referral' when asked how you heard about us, and enter their the company email address.