Web Design Manager

Description

About the company

The company’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

As a Web Design Manager at the company, you will lead the enterprise web design team responsible for how businesses experience the company on the web. Our website is often the first place enterprise buyers encounter Claude, and the pages your team ships need to make complex, technical products feel clear, distinctive, and trustworthy. You'll bring a strong art director's eye to every project, set the craft standard, shape design direction for the next stage of our enterprise web presence, and build a team that does the best work of their careers.

In this role, you'll own the enterprise web design practice: setting priorities, guiding projects from brief to launch, and holding a high bar for visual quality, storytelling, and performance. We're looking for someone who cares deeply about craft and knows how to use art direction (imagery, typography, motion, and composition) to tell a clear, memorable story on every page. You'll partner closely with enterprise marketing as your main day-to-day collaborators on priorities, messaging, and launches, and work alongside web engineering, web strategy and growth, brand and creative, sales and customer teams, product, and external agency partners to ship work that is both beautiful and effective.

Responsibilities

• Lead and manage the enterprise web design team, including hiring, coaching, feedback, and career growth
• Own the craft standard for enterprise web design, ensuring pages are distinctive, clear, and performant
• Set clear priorities and ways of working for the team in partnership with marketing and design leadership
• Guide projects from brief to launch, turning marketing asks into clear creative direction
• Provide hands-on art direction across imagery, illustration, typography, motion, and layout so every page tells a cohesive, compelling story
• Coach designers on craft and visual storytelling, giving specific, actionable feedback that raises the quality of the work
• Partner closely with campaign, product, and segment marketers on messaging, launches, and day-to-day priorities
• Develop the design direction for the next stage of the company's enterprise web presence, in support of company goals
• Partner with web engineering to ensure designs ship with high quality and strong performance
• Collaborate with SEO, analytics, and growth partners to measure results, run experiments, and improve conversion
• Present design work and rationale to stakeholders, explaining decisions simply and pushing back clearly when needed
• Build consistency across channels in partnership with brand, creative, and copy teams
• Manage external agencies and design partners on larger web projects
• Track the performance of shipped work and use data to inform, not replace, creative judgment
• Minimum qualifications
• Have deep web design experience, including directly managing web or creative designers
• Have a portfolio of shipped web work that demonstrates strong craft, storytelling, and a clear point of view
• Have strong art direction skills and a sharp eye for detail, with experience directing visual concepts from idea to polished execution
• Think like a storyteller, shaping narrative and pacing across a page or campaign so design carries the message
• Have designed for complex, multi-audience websites at scale, ideally for technical or enterprise products
• Can turn complicated products into pages that are distinctive and convert
• Are comfortable holding a high bar on tight timelines and making smart tradeoffs under pressure
• Work well with marketing partners, translating asks into direction and pushing back with clarity and care
• Understand web performance and use data and experiments well, without letting metrics replace creative judgment
• Enjoy building teams, giving direct feedback, and helping designers grow
• Can explain design decisions simply to stakeholders across functions
• Are excited about the company's mission to develop AI that is safe and beneficial
• Preferred qualifications
• Experience at companies known for exceptional web craft on technical products
• Familiarity with enterprise buyer journeys and designing paths to conversion
• Experience partnering with SEO, analytics, and growth teams on experimentation programs
• A background working closely with engineers on design systems, performance, and implementation quality
• Experience managing agencies or external design partners on large web initiatives
• Strong writing or content design sensibility that strengthens storytelling on the page
• Experience setting design direction during periods of rapid company growth
• The annual compensation range for this role is listed below.
• For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
• Annual Salary:
• $305,000 - $385,000 USD
• Logistics
• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
• We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
• Your safety matters to us. To protect yourself from potential scams, remember that the company recruiters only contact you from @the company's site email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of the company. Be cautious of emails from other domains. Legitimate the company recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit the company's site directly for confirmed position openings.
• How we're different
• We believe that the highest-impact AI research will be big science. At the company we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
• The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to the company, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
• Come work with us!
• We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.