VDI / Cloud Operations & Maintenance Engineer – TS/SCI Required

Description

Regular position in the IT Infrastructure and Operations job family.

Supports US Army Intelligence and Security Command (INSCOM) by keeping enterprise VDI and cloud environments running.

The company is a global technology and professional services firm serving US government, defense and intelligence agencies. It has about 26,000 staff in more than 50 countries and works in AI, cloud, cyber and software development.

Responsibilities

• Keep VDI and cloud environments available, secure and fully working day to day, in support of the mission.
• Work with customer staff and infrastructure groups, including networking, cybersecurity, storage, endpoint and application support, to solve complex technical problems.
• Track system health and trends, and recommend changes that improve reliability, maintainability and efficiency.
• Maintain existing virtual desktop platforms, cloud resources and infrastructure services to approved configurations, procedures and performance targets.
• Carry out routine operations and upkeep so service delivery stays consistent and ready.
• Watch availability, performance, capacity and health metrics, and respond promptly to alerts, incidents and outages.
• Diagnose and fix problems involving virtual desktops, virtual machines, operating systems, applications, authentication, networking, storage and related components.
• Run routine administration of cloud and virtualization platforms, including provisioning, changing and decommissioning resources.
• Manage desktop pools, user assignments, profiles, policies, OS images and application delivery in the VDI setup.
• Apply approved patches, software updates, configuration changes and maintenance under change management procedures.
• Review logs, alerts, system events and performance data to find root causes and propose fixes.
• Take part in incident, problem and service request processes.
• Keep accurate records of incidents, troubleshooting, changes, maintenance, SOPs and system documentation.
• Support vulnerability remediation and help maintain compliance with cybersecurity requirements.
• Run post-maintenance checks and functional tests to confirm changes worked and services keep running.
• Spot recurring operational issues and recommend improvements to reliability and efficiency.
• Share knowledge and give technical help to operations and support staff.
• Join scheduled maintenance windows and other operational work as required.

Requirements

• Bachelor's degree in information technology, computer science, engineering or a related field, or an equivalent mix of education and experience.
• 7+ years of systems administration experience.
• 4+ years supporting enterprise VDI, virtualization, cloud operations or related infrastructure.
• Experience supporting VDI and virtualization platforms such as VMware Horizon, Citrix, Azure Virtual Desktop or equivalent.
• Experience administering Windows-based enterprise environments.
• Strong knowledge of Active Directory, Group Policy, DNS, DHCP, authentication, networking and core infrastructure.
• Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication and performance issues.
• Familiarity with cloud compute, storage, networking, identity and monitoring services.
• Experience using enterprise monitoring and management platforms.
• Ability to analyze logs, alerts and performance metrics to diagnose and resolve operational issues.
• Strong communication and collaboration skills, with the ability to work independently across several technical teams.
• Clearance: you must currently hold TS/SCI.
• Must be able to obtain TS/SCI with a polygraph.
• Willing and able to obtain a CI polygraph for certain positions, as determined by the contract.
• Required certification: DoD 8570.01-M IAT Level II Computing Environment (CE) certification, as determined by the Program Manager, before supporting the contract.
• Required baseline: IAT II 8570 certification, Sec+ CE or equivalent.
• Preferred technical skills: experience with PowerShell or other scripting languages for administration and automation.
• Preferred technical skills: experience with vulnerability management, remediation activities and cybersecurity compliance requirements.
• Desired computing environment certifications: any Microsoft Server or Azure certification, VMware Certified Professional (VCP), or Citrix Certified Associate or Professional.
• May need to lift IT hardware, reach, bend, kneel (for example to plug in cables) and do other moderately strenuous work.

Conditions

Onsite work, with the primary location in Savannah, GA and additional work at Fort Meade, MD.

40 scheduled hours per week.

Travel of 10-25%. Travel may be required to support the mission.

US citizenship is not required.

Identity verification is part of hiring, using biometrics and AI. You must be on camera for virtual interviews, and your photo may be taken to verify identity. By continuing you consent to the collection and use of your biometric data for this purpose.

Equal opportunity employer, including individuals with disabilities and protected veterans.

Benefits

• Likely salary range of $106,250 - $143,750. This is not a guarantee. Pay is set by experience, location and possibly contract terms, and may fall outside this range.
• Medical plan options, some with Health Savings Accounts, plus dental and vision plans.
• 401(k) that accepts pre-tax and post-tax contributions up to IRS annual limits, with a company match.
• Full flex work weeks where possible, and paid time off including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance, provided or available.
• Wellness packages, an AI-powered career tool that suggests career steps and learning, and an internal mobility team to help with career goals.
• A military-friendly workplace with an award-winning culture of innovation.