(USA) Senior Product Manager

Description

The Marketplace Trust team builds the intelligence layer that lets the company's marketplace grow with confidence.

The team owns the full seller risk journey, from onboarding and identity checks through ongoing monitoring, enforcement, and AI-supported decisions.

The goal is a marketplace customers trust, with products that balance seller growth against that trust.

This is a senior product role for seller onboarding risk, covering who is allowed to sell on the marketplace and how quickly approved sellers can start.

Responsibilities

• Own the product strategy and roadmap for seller onboarding risk.
• Build AI-supported onboarding experiences that keep trust and compliance intact while supporting seller growth.
• Make sellers active faster and improve onboarding conversion without letting fraud through.
• Improve fraud detection and automated decisioning.
• Define product requirements, success metrics, and experiments based on data and customer insight.
• Work with ML teams to improve identity verification and risk models.
• Turn new fraud patterns into product capabilities.
• Work with Engineering, Data Science, Design, Operations, and Compliance to deliver solutions that scale.
• Influence stakeholders across functions and ship products that protect customers and help trusted sellers succeed.

Requirements

• 5+ years of product management experience building digital products at scale.
• Experience in marketplace, fintech, fraud, identity, risk, trust and safety, or compliance products.
• A track record of owning products from strategy through launch.
• Experience working with Engineering, Data Science, and Design in an agile setting.
• Strong analytical skills and a habit of using data for product decisions.
• Experience building AI or ML products, or using machine learning to improve customer experiences.
• Strong communication and stakeholder management skills.
• Comfort with ambiguity and fast change while juggling several priorities.
• Curiosity about complex customer and business problems and a creative approach to solving them.
• Minimum qualification, option 1: a bachelor's degree in computer science, engineering, or a related area plus 5 years of product management experience.
• Minimum qualification, option 2: 7 years of product management or a related area.
• Preferred: a master's degree in computer science, engineering, business administration, or a related area, plus 4 years as a product manager, ideally on consumer-facing, large-scale, highly complex B2B or B2C products.
• Preferred: experience creating inclusive digital experiences and applying WCAG 2.2 AA standards and assistive technologies.
• Preferred: knowledge of accessibility best practices to help build accessible products and services.

Conditions

Primary location: 809 11th Ave, Sunnyvale, CA 94089-4731, United States of America.

Annual base salary range: $117,000.00 to $234,000.00.

The company is committed to a drug-free workplace with a zero tolerance policy on illegal drugs and alcohol at work.

The company is an equal opportunity employer.

Benefits

• Annual or quarterly performance bonuses.
• Stock may also be offered for certain positions.
• Paid time off, including PTO and sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO for vacation, sick leave, holidays, or other uses, based on job classification and length of employment, meeting or exceeding paid sick leave laws.
• Health coverage: medical, vision, and dental.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Short-term and long-term disability, company discounts, Military Leave Pay, and adoption and surrogacy expense reimbursement.
• Live Better U education program, fully paid by the company for eligible full-time and part-time associates, covering high school completion through bachelor's degrees, English Language Learning, and short certificates.
• Benefit eligibility may depend on job classification and length of employment, and benefits may change or be subject to plan terms.