Upgrade Services Project Manager (Cabin)

Description

The company builds and supports commercial aircraft, and this role sits in its upgrades business line.

As upgrade project manager, you plan, lead and deliver cabin modifications on the company aircraft already in service.

You work with airline customers, maintenance facilities (MROs) and internal engineering and supply chain specialists to deliver a complete solution for the airline.

The engineering center in Mobile, Alabama has hundreds of engineers who design and develop commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services for all product types worldwide.

Responsibilities

• Run a portfolio of small, medium and large cabin projects in front of customers, from contract signature to project closure.
• Build detailed project plans and master schedules covering timelines, milestones and critical paths.
• Handle the day-to-day running of each project and make sure milestones are hit.
• Own the timely delivery of a complete and accurate cabin retrofit solution for the customer.
• Keep all project members and stakeholders informed of progress.
• When asked, help the customer shape the upgrade solution and support the embodiment phase.
• Support offer managers on new offers and produce delta offers.
• Carry out ongoing risk and opportunity assessments and build mitigation plans where needed.
• Help grow the profitability of the upgrade organization by managing project P&L, keeping work within budget and handling invoicing.
• Give technical support to sales so offers are accepted by customers in line with AOP targets.
• Lead cross-functional teams from engineering, supply chain and certification.
• Serve as the main contact for customers and internal MFT.
• Help improve the upgrade operating system and make the cabin offer more competitive.

Requirements

• Hold a bachelor's degree in mechanical, aeronautical, civil or electrical engineering, or in business.
• Have at least 9 years of experience in the aviation industry.
• Be a US person under the ITAR definition (US citizen, green card holder, or person covered by the company's existing ITAR license) and be authorized to work in the US without current or future visa sponsorship.
• Have general knowledge of the company aircraft.
• Have experience with cabin modifications and upgrade processes.
• Show business and technical judgment, and lead the management and prioritization of several projects at once.
• Have experience in customer support.
• Take initiative without prompting and stay motivated and flexible in a demanding environment.
• Have strong interpersonal skills and be able to lead multidisciplinary, international teams.
• Build and keep an internal network with colleagues worldwide.
• Listen well and lead discussions on issues, solutions, ideas and work status.
• Communicate, coordinate and organize well.
• Prepare and deliver detailed, complex presentations inside and outside the organization.
• Preferred: understanding of commercial environments and industrial processes.
• Preferred: experience in continuous improvement.
• Be ready to travel up to 10% of the time, domestically and internationally.
• Be on site 80% of the time and remote 20%.
• Daily: see and read computer screens, documents, reports and engineering drawings; take part in conversations in person, by teleconference or by phone; hear safety warnings and alarms on the production floor; speak in meetings and conversations; operate office equipment, tools and production tools such as hydraulic lifts; use an electronic ID card to access floors and doors.
• Daily: carry and lift documents, tools, drawings and electronic equipment up to 30 lbs (14 kg); push and pull small furniture and some equipment; sit for long periods; squat or kneel to reach low shelving; stand during discussions; walk through office and production areas, including uneven surfaces.
• Rarely: travel independently at short notice.
• Stay aware of compliance risks and act with integrity.

Conditions

Permanent position at the company Americas Customer Services entity, professional level, in the Programme and Project Management job family.

Work is on site, with 80% on site and 20% remote.

Travel of up to 10%, domestic and international.

Equal opportunity applies: all applicants are welcome regardless of background, age, gender, disability, sexual orientation or religious belief.

Benefits

• Competitive base salary plus incentive pay, which may include profit sharing, a retirement savings plan and the option to join an Employee Stock Ownership Plan (ESOP).
• Paid time off, including personal days, holidays and a generous paid parental leave program.
• Health coverage including traditional and high-deductible medical plans, prescription, dental, vision, life and disability insurance, an Employee Assistance Plan (EAP) and other supplemental benefits.
• Development through the global Leadership University, with unlimited access to over 10,000 e-learning courses, certifications, accelerated development programs and national and international mobility.
• Flexible working arrangements where possible.