Unified Communications – Solution Architect

Description

You will take an active part in rolling out every new UC system and technology, making sure each one is finished, documented, tested and integrated into enterprise UC services.

You will track changes in the organization's business, planned modernizations and upgrades, and vendor roadmaps, then recommend the newest and most effective improvements to enterprise UC systems.

You are the Tier 3 expert for designing, implementing and operating core enterprise UC infrastructure and equipment.

You will oversee global operations, maintenance and ongoing improvement of UC services on a US government contract, with the customer and end user experience as the priority.

The company delivers technology and mission services to all major U.S. government agencies, defense and the intelligence community, with 26,000 staff across 50+ countries.

Responsibilities

• Improve processes and efficiency, and document the current UC architecture that solutions are designed against, managed and delivered.
• Lead planning, securing and forecasting for enterprise UC initiatives worldwide.
• Lead the work to design, build, roll out and run new UC solutions and technologies, keeping the collaboration environment highly available as a mission-critical service.
• Create well-organized, high-quality UC architectures that are reliable and easy to maintain.
• Lead the integration and interoperability of UC with many applications and platforms.
• Support UC fault isolation and performance management when requested.
• Build and run monitoring and reporting that shows the quality metrics needed to measure enterprise UC performance and guide continuous improvement.
• Give live, on-demand help to UC Multimedia Operations staff during troubleshooting.
• Work with internal and external technical teams to find the best solutions to quality problems.
• Keep your skills current on coming UC trends and on ways to deliver a future-focused collaboration environment.
• Write and maintain complete technical documents on the design, standards, implementation, assessment and analysis of enterprise UC services.
• Deliver training, webinars and whitepapers to customers as needed and on request.
• Communicate proactively and clearly with customers.

Requirements

• You have a bachelor's degree in computer science, management information systems or a related field plus 12 years of related experience, or a master's degree in one of those fields plus 10 years of related experience.
• You have 10+ years of related experience.
• US citizenship is required.
• You hold CCNP Collaboration certification with a focus on Telepresence/Video.
• Desired: CCIE certification (not required).
• You have hands-on experience with Cisco CUCM, CMM, CMS, TMS, Expressway, Webex and Microsoft Teams.
• You have 7+ years of experience with Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), Cisco Presence Server (IM&P) and Cisco Unified Contact Center Enterprise (UCCE).
• You have led UC technology initiatives in global enterprises for 5+ years.
• You have extensive experience with Polycom, Cisco and Avaya UC solutions.
• You have skills equivalent to Cisco CCNP Collaboration, with a focus on design and planning.
• You have experience with routing protocols, addressing, service virtualization and integration and collaboration strategies in enterprise architectures.
• You have expert knowledge of how UC works in a collaborative environment over switching, routing, firewalls, load balancers, cloud, MPLS, SD-WAN, QoS and WAN, and you can document it in Visio and standard office documents.
• You have architected, delivered and troubleshot UC technologies such as telephony and voicemail, QFlow, video streaming, video teleconferencing, enterprise web conferencing, enterprise PBX platforms, SIP trunking, call recording, instant messaging, chat, presence, digital signage, EFax, space management reservation systems and call centers.
• You have worked within an ITIL v3 or v4 framework to deliver enterprise services.
• You have experience with Agile and DevOps processes.
• You are familiar with NIST guidelines such as 800-53 and 800-63, understand security fundamentals, and know authentication methods such as OAuth and SAML.
• You communicate well in writing and speaking, and you can represent the team in briefings and presentations.
• You manage your time well, work under pressure to meet schedules and deadlines, multitask, plan and prioritize work, and pay close attention to detail.
• Desired: a US citizen with DHS Public Trust suitability clearance/EOD.
• Desired: experience with DHS agencies or entities.
• Desired: experience in a Tier 1 to 4 support role using ServiceNow.

Conditions

You must be a US citizen able to obtain DHS Public Trust clearance and USCIS EOD before starting work.

The role is onsite 5 days a week at the USCIS headquarters in Camp Springs, Maryland.

Travel is under 10% and mostly local in the DC metro area for the current portfolio, with some light travel to current program locations and new business across the country. It could expand to national and overseas locations as the portfolio grows.

Scheduled hours are 40 per week.

The likely salary range is $107,744 to $126,500. This is not a guaranteed amount. Pay depends on experience, geographic location and possibly contract requirements, and may fall outside this range.

Hiring includes an identity check using biometrics and AI. You must be on camera for virtual interviews, and your photo may be taken to verify identity. By continuing, you authorize the collection and use of your biometric data for verification and security.

The company is an equal opportunity employer that welcomes individuals with disabilities and protected veterans.

Benefits

• Medical plan options, some with Health Savings Accounts, plus dental and vision plans.
• 401(k) with pre-tax and post-tax contributions up to IRS limits and a company match.
• Full flex work weeks where possible.
• Paid time off including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short- and long-term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance, provided or available.
• An AI-powered career tool that identifies career steps and learning opportunities, and an internal mobility team to help you reach your goals.
• The company is military-friendly and reviews its total rewards regularly to keep them competitive.