Customer Solution Strategist - Presales

Description

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

The Workday UKI Solution Consulting team consists of pre-sales specialists who partner with Account Executives to drive sales by showcasing how Workday’s HCM, Financial, and Talent applications solve business challenges. They act as trusted advisors, delivering product demonstrations, creating tailored, value-driven presentations, and providing technical expertise to existing & prospective customers

About the Role

As a Customer Solution Strategist, you will be the primary visionary for our most significant enterprise accounts. You aren’t just answering RFPs; you are redefining how C-level executives (CFOs, CHROs, and CIOs) view their business future. You will bridge the gap between "what is" and "what is possible," orchestrating complex internal and external teams to ensure our customers don't just buy a product—they realize a transformation.

Responsibilities

• Strategic Advisory & Executive Partnership
• C-Suite Relationship Management: Build and sustain deep, credible partnerships with the oCFO, oCHRO, and CIO, serving as a trusted advisor who understands their personal and professional KPIs.
• Provocative Thought Leadership: Challenge the status quo. You will guide customers to think beyond immediate pain points toward a future-state vision, creating a "safe space" for radical business honesty and expert-led innovation.
• Solution Strategy & Transformation Orchestration
• Long-Term Roadmap Development: Lead the co-creation of Strategic Roadmaps and Strategic Staircases . You will align our technology with the customer’s 3–5 year pillars, such as ESG mandates, becoming a "learning company," or achieving "Growth without Growth."
• Custom Innovation: Identify unique business use cases that require "out of the box" thinking, leveraging tools like Workday Extend to co-innovate and bridge functional gaps.
• Value Realization & Growth Engineering
• Architecture White Space Identification: Proactively diagnose "White Space" within an account’s architecture to identify expansion opportunities that increase the platform footprint and customer ROI.
• Adoption & Churn Mitigation: Act as a "Value Doctor." You will diagnose root causes of low adoption (Sold Not Implemented - SNI) and collaborate with Value Management to build compelling business cases for continued investment and optimization.
• Internal Advocacy & Operational Leadership
• Account "COO": Act as the operational lead for the Solution Consulting team. You will orchestrate specialized resources—including Architects, Specialists, and Business Analysts—to ensure a unified front for the account.
• Product Feedback Loop: Serve as the "Voice of the Strategic Customer" back to Product Management, ensuring that the most critical needs and product gaps are prioritized in the development pipeline.
• Strategic Programs: Partner with the Strategic Accounts Office (SAO) to execute high-stakes "Top-to-Top" reboots and "Get Ahead" initiatives

Requirements

• Required Skills & Experience
• Mindset
• Farmer Mindset: Focused on long-term relationship cultivation rather than just short-term wins.
• Challenger Mindset: Comfortable disrupting a customer's status quo to drive better outcomes.
• Growth Mindset: Continuously seeking ways to expand Workday’s impact within the organization.
• Technical & Strategic Acumen
• Broad Workday Knowledge: A wide understanding of the Workday ecosystem and the ability to connect platform capabilities to business value.
• Strategic Thinking: Ability to translate complex business challenges (M&A, digital transformation, cost-out targets) into technical solution roadmaps.
• Compete for Capital: Skills in financial acumen to justify investments to CFOs.
• Other Qualifications:
• Workshop Facilitation: Expert-level ability to design and lead engaging workshops (Innovation Days, ARS sessions, Design Thinking).
• Active Listening & Empathy: Deep diagnostic skills to uncover latent needs and understand the "political" landscape of a customer.
• Master Storytelling: Ability to weave a compelling narrative that connects Workday’s innovation to the customer’s "North Star."
• Basic Qualifications:
• 5+ years in a similar role customer facing role, HCM product focus
• Our Approach to Flexible Work
• With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
• Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
• Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.
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